Subject: 21014193- Power Seller- UFC 238 - Henry Cejudo vs Marlon Moraes- 08/06/2019 17:15- buyer is chasing refund
From: Sunny Mundriya <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Wed, 12 Jun 2019 12:59:08 -0700 (MST)

Hi Seeta, 

Can you please TID: 21014193, buyer is chasing full refund as he did not get correct ticket before time and wanted to use wrong tickets with partial refund but no confirmation was sent. Case was flagged to Seller support as previously seller support was in touch with seller to get right tickets. 

As this is a CS error, buyer should have been informed that we would give a partial refund, payments will need TL approval to refund the buyer in full. 

Regards 
Sunny