Subject: Fwd: [Wiki Update] Escalate to Seller Support - Reason added temporarily
From: Seeta Seeta <[email-masked]>
To: Himanshu Manral <[email-masked]>, Neha Gupta <[email-masked]>, Sanup Sadanandan <[email-masked]>, Sunny Mundriya <[email-masked]>, Cytlali Monroy <[email-masked]>, Sumit Gangwar <[email-masked]>, Sanjay Shrivastava <[email-masked]>, Nitesh Singh <[email-masked]>, Rakesh Dubey <[email-masked]>, Josue Mussango <[email-masked]>
Date: Wed, 12 Jun 2019 10:18:46 -0700 (MST)

Hi Team, 

Please go through the below email trail. 

Regards, 
Seeta 

From: "Brian Sexton" <[email-masked]> 
To: "Team Lead" <[email-masked]>, "viraat" <[email-masked]> 
Cc: "Jana Garbe" <[email-masked]>, "Robert Cosgrove" <[email-masked]> 
Sent: Wednesday, 12 June, 2019 15:29:02 
Subject: FW: [Wiki Update] Escalate to Seller Support - Reason added temporarily 

Hi all, 

Please inform the agents of the below update. 

Kind regards, 

Brian 

From: Jana Garbe 
Sent: Wednesday 12 June 2019 09:43 
To: CSLeads <[email-masked]>; Stephen Blake <[email-masked]>; Meghan Flanagan <[email-masked]>; Kimberley Smith <[email-masked]> 
Subject: [Wiki Update] Escalate to Seller Support - Reason added temporarily 
Importance: High 

Hi all, 

An additional reason has been added as to when to escalate a case to Seller Support: 

    * Buyer reports to have received an Empty Envelope and the seller is a Frequent Seller. The case must be escalated to Seller Support after you have asked the buyer for proof and investigated the documents provided 

The Wiki (Wrong Tickets – Workflow) and the COMMS “Process Update – Escalate to Seller Support” have been updated. 

Important: The “Empty Envelope” Process is currently under review – therefore this is a temporary update. We will inform you once the new process has been approved and put in place. 

Kind regards, 

Jana