Subject: 22171566 / Fan Seller / Bryan Ferry / 17/06/2019 18:45 / Wrong Seat
From: Seeta Seeta <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Cc: Rakesh Dubey <[email-masked]>
Date: Tue, 11 Jun 2019 16:20:54 -0700 (MST)

Hi Sankarshan, 

Can you please assign the case to your agent as we needs to confirm with buyer whether he is ready to accept seat number 30-31 instead of 29-30. 

Kind Regards, 
Seeta 

From: "Rakesh Dubey" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, 12 June, 2019 04:04:31 
Subject: 22171566 / Fan Seller / Bryan Ferry / 17/06/2019 18:45 / Wrong Seat 

Hi Seeta, 

With reference to TID: 22171566, received a call from seller that he has listed tickets for seat 29-30 which has been sold however actually he has tickets for seat 30-31. 

Discussed the case with Rosette and advise the seller that if buyer will not accept it, he will be charged. 

Please assign this case to the agent in morning shift to call the buyer and confirm if this change of seats will be accepted? If buyer agrees to accept, need to call seller and inform him to ship the tickets as event is 5 days, 20 hours away. 

Ticket Type : Paper Ticket 
Plan : UPS - UK Domestic (Express Saver) 

Thank you for your consideration. 

Regards 

Rakesh