Subject: 22037358 / fan seller / Australia vs Pakistan - Cricket World Cup 2019 / 12 hours away / seller provided tickets as e-tickets.
From: Seeta Seeta <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Sumit Gangwar <[email-masked]>
Date: Tue, 11 Jun 2019 15:09:44 -0700 (MST)

Hi Rebecca, 

With the reference TID 22037358, Seller contacted informing he shipped the tickets on time and buyer earlier claimed that they received empty envelope. So we have already move the transaction to pending replacement. 

Now seller over the call informing that he also have the e-tickets for same order and seller provided the e-tickets as well. 

Can you please check if we can sent the e-tickets to buyer so directly we can change the DP and upload the e-tickets. 

Regards, 
Seeta 

From: "Sumit Gangwar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, 12 June, 2019 03:12:37 
Subject: 22037358 / fan seller / Australia vs Pakistan - Cricket World Cup 2019 / 12 hours away / seller provided tickets as e-tickets. 

Hi Seeta, 

This is regarding the above mentioned TID, the seller on call informed that he had sent tickets in the envelope. 
The buyer on other hand has sent proof of paper tickets not received (received empty envelope). 

The seller informed that he can download e tickets using ICC website for proof and can send it to us to be sent to buyer and insisted that he is not wrong and sent the tickets in envelope. 
We asked for e tickets and he provided the same. 

Can you please ask the relevant team to send the tickets using customer mail to buyer and also move the order out of pending replacement. 

Regard's 
Sumit.