Subject: 22064996, Fan Seller, Luz Casal, 08/06/2019 21:30, email bounced
From: Seeta Seeta <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Cytlali Monroy <[email-masked]>
Date: Sat, 8 Jun 2019 17:02:28 -0700 (MST)

Hi Rose, 

Can you assign this case to your agent and ask him to call buyer and inform her that the email was getting bounced and we are not able to offer refund. As my both ( ES) agent are not working on sunday. 

Regards, 
Seeta 

From: "Cytlali Monroy" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Sunday, 9 June, 2019 02:41:53 
Subject: 22064996, Fan Seller, Luz Casal, 08/06/2019 21:30, email bounced 

Hi Seeta 

With reference to TID:22064996, Our emails have been bounced and called buyer to inform that all our emails have been bounced because she provided a wrong email address. Buyer did not download the e-tickets and said she wants a refund. Buyer ended the call. 

Could you please assign a morning spanish agent to arrange a call and explain the buyer she is not eligible for a refund 

Thank you for your consideration 

Kind Regards 
Cytlali