From: Seeta Seeta <[email-masked]>
To: Mangipudi Rohit <[email-masked]>
Date: Wed, 5 Jun 2019 16:41:48 -0700 (MST)

Hi Rohit, 

What if the event was more than 6 months ago ?All cases where a buyer reports a RAG after six months will need to be reviewed by a TL, as they are not within our deadlines STEP 1: Answer the following questions in a summaryWhat are the circumstances of the RAG? Did the buyer travel?Did the buyer provide proof? STEP 2: Escalate the case using the “Other reasons” option with your summary above. 

Regrads, 
Seeta