Subject: RE: Refund approval #6475306714
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 6 Sep 2020 12:07:03 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, September 5, 2020 11:15 AM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund approval #6475306714

External email sender, please take precaution.
Hi Team

any update ?
Regards
Shakeeb

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 3, 2020 4:53:16 PM
Subject: Refund approval #6475306714

Hi Team,

Problem Statement: Refund approval.

Ticket ID: 615719
Order Date: Mar 31, 2020
Order ID: 6475306714
Tracking ID: 290083781922
Total Price: SAR423

Issue Description: The order was placed on Mar 31, 2020 and delivered to customer on 4/6/20 . But customer claiming that he has not received the below items. as per hybris the all item has been shipped and delivered from our side.
Item ID –  157815490 - - NYX Professional Make Up Micro Brow Pencil (LIFESTYLE)
Item ID – 159769881 - - NYX Professional Make Up Epic Ink Eye Liner (LIFESTYLE)
Item ID – 159573159 - - NYX Professional Make Up Concealer (LIFESTYLE)
Item ID – 159769903 - - NYX Professional Makeup Total Control Drop Foundation (LIFESTYLE)
Item ID – 157815595 - - NYX Professional Make Up Highlight and Contour Wonder Stick (LIFESTYLE)
Item ID – 154865706 - - NYX Professional Make Up Born to Glow Liquid Illuminator (LIFESTYLE)
Item ID – 161014870 - - NYX Professional Makeup Away We Glow Shadow Palette (LIFESTYLE)
Item ID – 160592405 - - NYX Professional Makeup Powder Puff Lippie (LIFESTYLE)
Item ID – 141437661 - - Deborah Natural Blush (LIFESTYLE)
Item ID – 161151754 - Beautysta - Beautysta 3D Flawless Sponge (LIFESTYLE)

Case history: Customer reach out to us on 12 April 2020, that there are 10 items are missed from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund.

Customer's history: Customer is with us since March 2020 and has 1 completed orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Fauzan

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Subject: Re: Refund approval #6475306714
From: Mike Bermingham <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Martin Lacey <[email-masked]>
Date: Thu, 3 Sep 2020 13:45:07 +0000

Why is this still outstanding from April. This is not acceptable.

Please refund and provide a 50 AED voucher

Mike Bermingham
Head of Omni Channel Lifestyle
w:  Lifestyleshops.com
m: +971563692571
t: +97145176532

  _____

From: Jessie Caparas <[email-masked]>
Sent: September 3, 2020 3:49 PM
To: Mike Bermingham <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval #6475306714

@Mike Bermingham<mailto:[email-masked]>

Please advise if we can refund the below undelivered items?

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, September 3, 2020 3:23 PM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund approval #6475306714
Importance: High

External email sender, please take precaution.

Hi Team,

Problem Statement: Refund approval.

Ticket ID: 615719

Order Date: Mar 31, 2020

Order ID: 6475306714

Tracking ID: 290083781922

Total Price: SAR423

Issue Description: The order was placed on Mar 31, 2020 and delivered to customer on 4/6/20 . But customer claiming that he has not received the below items. as per hybris the all item has been shipped and delivered from our side.

Item ID –  157815490 - - NYX Professional Make Up Micro Brow Pencil (LIFESTYLE)

Item ID – 159769881 - - NYX Professional Make Up Epic Ink Eye Liner (LIFESTYLE)

Item ID – 159573159 - - NYX Professional Make Up Concealer (LIFESTYLE)

Item ID – 159769903 - - NYX Professional Makeup Total Control Drop Foundation (LIFESTYLE)

Item ID – 157815595 - - NYX Professional Make Up Highlight and Contour Wonder Stick (LIFESTYLE)

Item ID – 154865706 - - NYX Professional Make Up Born to Glow Liquid Illuminator (LIFESTYLE)

Item ID – 161014870 - - NYX Professional Makeup Away We Glow Shadow Palette (LIFESTYLE)

Item ID – 160592405 - - NYX Professional Makeup Powder Puff Lippie (LIFESTYLE)

Item ID – 141437661 - - Deborah Natural Blush (LIFESTYLE)

Item ID – 161151754 - Beautysta - Beautysta 3D Flawless Sponge (LIFESTYLE)

Case history: Customer reach out to us on 12 April 2020, that there are 10 items are missed from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund.

Customer's history: Customer is with us since March 2020 and has 1 completed orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,

Fauzan