Subject: RE: refund approval case ID 1372171 & 8376513365
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 6 Sep 2020 10:40:29 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, September 4, 2020 3:45 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: refund approval case ID 1372171 & 8376513365

External email sender, please take precaution.
Hi Team,

Please advise regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 30 August, 2020 10:39:19
Subject: refund approval case ID 1372171

Problem Statement : Not shipped order / Refund approval.

Ticket id : 1372171
Order Date : 08-Apr-2020
Order ID: 8376513365
Tracking ID: 100041276071
return tracking ID ; KWI2020/46813

Total Price : 71.44 kwd

Issue Description :
The order was placed on  08-Apr-2020  and he raised a return request on 6/3/20 and he handed over the items to the courier partner  as per the customer , he did not have any return receipt to share.

items detail:
Textured Robe with Long Sleeves and Tie Ups KWD8.50 QTY 1 SPLASH
Printed Round Neck T-shirt and Full Length Pyjama Set KWD7.50 QTY 1 SPLASH
Printed Round Neck T-shirt with Full Length Pyjama and Eye Mask KWD7.50 QTY 1 SPLASH
Printed Round Neck T-shirt and Full Length Pyjama Set KWD7.50 QTY 1 SPLASH
Printed Round Neck T-shirt and Full Length Pyjama Set KWD5.50 QTY 1 SPLASH
Sustainable Printed Round Neck T-shirt and Full Length Pyjama Set KWD7.50 QTY 1 SPLASH
Set of 5 - Plain Boyshorts with Wide Elasticised Waistband KWD2.32 QTY 1 SPLASH
Set of 5 - Assorted Boyshorts with Elasticised Waistband KWD2.40 QTY 1SPLASH
Plain Padded Plunge Bra with Hook and Eye Closure KWD3.08 QTY 2 SPLASH
Plain Padded Plunge Bra with Hook and Eye Closure KWD1.54 QTY 1 SPLASH
Plain Padded Plunge Bra with Hook and Eye Closure KWD1.80 QTY 1SPLASH
Plain Padded Plunge Bra with Hook and Eye Closure KWD1.80 QTY 1SPLASH
Plain Padded T-shirt Bra with Hook and Eye Closure KWD2.50 QTY 1 SPLASH
Superman Printed T-shirt with Round Neck and Cap Sleeves KWD3.50 QTY 1 SPLASH
Solid Mid-Rise Trousers with Belt Loops and Pocket Detail  KWD8.50 QTY 1 SPLASH

Case history : The customer reached out to us on 10 Aug 2020  and since then the issue was pending.i escalated to WH and courier team but there were no response.

Customer's history : the customer is with us since 4/8/20 and this is his first  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
ammar asif

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: refund approval case ID 1372171 & 8376513365
From: Varun Sharma <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Midhun Madhu <[email-masked]>, ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 6 Sep 2020 08:40:33 +0000

Please refund, if no proof produced by the courier partner, we need to penalize them

From: Jessie Caparas <[email-masked]>
Sent: Sunday, September 06, 2020 12:39 PM
To: Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>; Midhun Madhu <[email-masked]>; ecom cpkuwait <[email-masked]>; ecom cskuwait <[email-masked]>; Varun Sharma <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: refund approval case ID 1372171 & 8376513365

@Midhun Madhu<mailto:[email-masked]> @ecom cpkuwait<mailto:[email-masked]> @ecom cskuwait<mailto:[email-masked]>

Did we get this order back from PP team?

@Varun Sharma<mailto:[email-masked]> customer claims to have returned it to us however we don’t see any return made.

There is no response from the WH team as well.

Please advise if we can refund SAR 71.44.

This is the customer’s only order with us.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 4, 2020 3:45 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: refund approval case ID 1372171 & 8376513365

External email sender, please take precaution.

Hi Team,

Please advise regarding the following concern.

Regards
Shakeeb

  _____

From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 30 August, 2020 10:39:19
Subject: refund approval case ID 1372171

Problem Statement : Not shipped order / Refund approval.

Ticket id : 1372171

Order Date : 08-Apr-2020

Order ID: 8376513365

Tracking ID: 100041276071

return tracking ID ; KWI2020/46813

Total Price : 71.44 kwd

Issue Description :

The order was placed on  08-Apr-2020  and he raised a return request on 6/3/20 and he handed over the items to the courier partner  as per the customer , he did not have any return receipt to share.

items detail:

Textured Robe with Long Sleeves and Tie Ups KWD8.50 QTY 1 SPLASH

Printed Round Neck T-shirt and Full Length Pyjama Set KWD7.50 QTY 1 SPLASH

Printed Round Neck T-shirt with Full Length Pyjama and Eye Mask KWD7.50 QTY 1 SPLASH

Printed Round Neck T-shirt and Full Length Pyjama Set KWD7.50 QTY 1 SPLASH

Printed Round Neck T-shirt and Full Length Pyjama Set KWD5.50 QTY 1 SPLASH

Sustainable Printed Round Neck T-shirt and Full Length Pyjama Set KWD7.50 QTY 1 SPLASH

Set of 5 - Plain Boyshorts with Wide Elasticised Waistband KWD2.32 QTY 1 SPLASH

Set of 5 - Assorted Boyshorts with Elasticised Waistband KWD2.40 QTY 1SPLASH

Plain Padded Plunge Bra with Hook and Eye Closure KWD3.08 QTY 2 SPLASH

Plain Padded Plunge Bra with Hook and Eye Closure KWD1.54 QTY 1 SPLASH

Plain Padded Plunge Bra with Hook and Eye Closure KWD1.80 QTY 1SPLASH

Plain Padded Plunge Bra with Hook and Eye Closure KWD1.80 QTY 1SPLASH

Plain Padded T-shirt Bra with Hook and Eye Closure KWD2.50 QTY 1 SPLASH

Superman Printed T-shirt with Round Neck and Cap Sleeves KWD3.50 QTY 1 SPLASH

Solid Mid-Rise Trousers with Belt Loops and Pocket Detail  KWD8.50 QTY 1 SPLASH

Case history : The customer reached out to us on 10 Aug 2020  and since then the issue was pending.i escalated to WH and courier team but there were no response.

Customer's history : the customer is with us since 4/8/20 and this is his first  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards

ammar asif