Subject: RE: Refund Approval - 8377774798
From: Midhun Madhu <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Sun, 6 Sep 2020 09:50:05 +0000

Hi @Jessie Caparas<mailto:[email-masked]>,
It’s part of lost in transit shipment, similar cases are already escalated to courier team for the refund.

Midhun R Madhu
[A picture containing clipart  Description automatically generated] +965 2228 9509 Ext : 2323
 +965 97232105
[A picture containing clipart  Description automatically generated] [email-masked]
[A picture containing clipart  Description automatically generated] www.centrepointstores.com

From: Jessie Caparas <[email-masked]>
Sent: 06/Sep/2020 11:00 AM
To: Apoorv Joshi <[email-masked]>; Malik Ismail <[email-masked]>; Midhun Madhu <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Bargaonkar <[email-masked]>
Subject: RE: Refund Approval - 8377774798
Importance: High

@Midhun Madhu<mailto:[email-masked]>

Where is this order? Is this in the WH?

Need an urgent confirmation.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 4, 2020 4:56 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval - 8377774798

External email sender, please take precaution.
Hi Jessie,

Problem Statement: Refund Approval
Ticket ID: 1119091
Order Date: Apr 14, 2020
Order ID: 8377774798
AWB: 100041419033
Total Order Value: KWD 58.15

Issue Description: This Kuwait order has been placed on Apr 14, 2020 and the tracking shows shipped since April 17, 2020. Customer is complaining regarding the same and is saying they have reported the same multiple times but with no action. This was also placed in manual refund sheet but with no action on the same.

Customer is insisting we get the refund done asap.

Case History: Customer contacted us on May 31, 2020 regarding this order and reported the same. This was escalated multiple times and was placed on Manual refund sheet as well but no action on this. Requesting for an approval as the case is pending for very long.

Customer's History: Customer is shopping with us since April 2020 and has a total of 2 completed orders. Total value of completed orders is KWD 72.20. Customer has no previous/similar cases.

Assistance Required: Request you to provide an approval of KWD 58.15 and mark the order LIT so that we can close this case.

Thank you for your help!

Regards,
Apoorv
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