Subject: RE: Missing item// Refund approval // 6485530571
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 6 Sep 2020 08:30:42 +0000

Hi Shakeeb,

Go ahead with the refund.

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, September 4, 2020 6:32 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing item// Refund approval // 6485530571

External email sender, please take precaution.
Hi Team,

Please advise regarding the below case.

Regards
Shakeeb

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 28 August, 2020 19:07:35
Subject: Fwd: Missing item//  Refund approval // 6485530571

Hi Team,

Problem Statement: Missing item,

Order Date : Apr 24, 2020

Order ID: 6485530571<callto:6485530571>
Tracking ID; 45945504986
Missing item ID; 162032135 - - Juniors Jesse Printed Carry Cot with Twin Handles, Q 1 SAR159.00

156987661 - - Bourjois Twist Up The Volume Mascara Q 1, 83.00 SAR
Assistance Required: Need to Refund approval.

Issue Description: The customer was placed order for 12, items and 12 items has been shipped from our end, but the customer received only 10,
as per courier team, shipment contains 2 pcs and the same has been delivered, but the costumer claiming he did not receive except one pcs.  his case has been escalated to the WH team twice and courier team too.

Customer History: the customer has 20 successful order with us since 2018, and first time he is claiming this kind of issue.

Regards,
Ataullah

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 24 July, 2020 16:42:13
Subject: Missing item//  Refund approval // 6485530571

Hi Team,

Problem Statement: Missing item,

Order Date : Apr 24, 2020

Order ID: 6485530571
Tracking ID; 45945504986
Missing item ID; 162032135 - - Juniors Jesse Printed Carry Cot with Twin Handles, Q 1 SAR159.00

Assistance Required: Need to Refund approval.

Issue Description: The customer was placed order for 12, items and 12 items has been shipped from our end, but the customer received only 10,
as per courier team, shipment contains 2 pcs and the same has been delivered, but the costumer claiming he did not receive except one pcs.

Customer History: the customer has 20 successful order with us since 2018, and first time he is claiming this kind of issue.

Regards,
Ataullah

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