Subject: Re: [#1439851] - Return order # 8398111276
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 6 Sep 2020 00:38:31 -0700 (MST)

Hi Jessie, 

Apology for this mistake and I have already coach the agent regarding the same. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 6 September, 2020 12:55:41 
Subject: FW: [#1439851] - Return order # 8398111276 

Hi All, 

Why are we still sending emails to Postaplus for pick up requests?! 

From: Sandhya Roshan <[email-masked]> 
Sent: Sunday, September 6, 2020 9:57 AM 
To: Centrepoint <[email-masked]>; Siva Prasad <[email-masked]>; Agasthya Nara <[email-masked]>; Praveen Kumar <[email-masked]>; Farah Humaidan <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: [#1439851] - Return order # 8398111276 

External email sender, please take precaution. 

Looping Farah,Advice 

Thanks & Best Regards, 

Sandhya Roshan Hegde 

Senior Operations Administrator 

Mob +965 97258221 

Dir. +965 1881 881 Ext. 3267 

From: Centrepoint [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Sunday, September 6, 2020 8:35 AM 
To: Sandhya Roshan < [ mailto:[email-masked] | [email-masked] ] >; Siva Prasad < [ mailto:[email-masked] | [email-masked] ] >; Agasthya Nara < [ mailto:[email-masked] | [email-masked] ] >; Praveen Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: [ mailto:[email-masked] | [email-masked] ] 
Subject: Fwd: [#1439851] - Return order # 8398111276 

Hi Team, 

Problem Statement: No AWB 
Order Date: Aug 18, 2020 
Order ID: 8398111276 
Assistance Required: Create AWB for collection 

Issue Description: The return request was created on 8/29/20 but the AWB was not created so please create a manual AWB so return item can collect from customer. 
So kindly arrange the manual AWB on a priority basis. 

Here are the details: 
Customer name: Abdo Nada 
Full address: Hawally, block 7, building 18, hassan al basri street, appartment 18, floor 6. 
Mobile number: 55751133 
Return items: 162327625 - - Sasha Textured Crossbody Bag with Button Closure 

Your Friends 
The Support Team 

1439851:1125156 
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