Subject: RE: [#1419532] - Click & Collect
From: Mohammad Shababe Quamar <[email-masked]>
To: Midhun Madhu <[email-masked]>, Centrepoint <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 6 Sep 2020 07:18:16 +0000

Looping in @seeta.seeta<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>

Below mention item has been cancelled from WMS, please create the JIRA ticket to cancel the item from Hybris.

Thanks,
Shababe Quamar

From: Midhun Madhu <[email-masked]>
Sent: Saturday, September 5, 2020 3:15 PM
To: Centrepoint <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: [#1419532] - Click & Collect

Hi @Mohammad Sababe Quamar<mailto:[email-masked]>,
Kindly look into this and advise.

Regards
Midhun R Madhu

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: 05/Sep/2020 1:11 PM
To: Midhun Madhu <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1419532] - Click & Collect

External email sender, please take precaution.
Hi Midhun,

Please look into the order as the amount has not been refunded for full order and only 2 item out of 3 have been cancelled and rest 1 item is not even available for cancellation and refund.

I request you to please resolve the issue and refund asap.

Regards,
Abhishek Sisodia
On Tue, 1 Sep at 5:09 AM , Midhun Madhu <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,
This order was already cancelled, kindly initiate the refund.
INVOICE_NBR
Sum of INVOICE_QTY
Sum of CANCEL_QTY
8397992633
3
3

Midhun R Madhu
[A picture containing clipart    Description automatically generated]+965 2228 9509 Ext : 2323
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0MjcwMDAxMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2mZpg54WL5udoRmlMTaxt7y4PuKSAqT7g-bzLpxESQ8]+965 97232105
[A picture containing clipart    Description automatically generated][email-masked]<mailto:[email-masked]>
[A picture containing clipart    Description automatically generated]www.centrepointstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.centrepointstores.com%2F&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7C9076202099264f365f5308d8518ce753%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637349012899762710&sdata=7ngXjek%2BinlcLdt5EzTVJfEiflymu%2BehId%2FS0ajegFA%3D&reserved=0>

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: 31/Aug/2020 2:29 PM
To: ecom cskuwait <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1419532] - Click & Collect

External email sender, please take precaution.
Problem Statement: Late Shipment

Order Date: Aug 17, 2020
Order ID: 8397992633
Tracking ID: NA
Store Code: Centrepoint21125

Assistance Required: Need Urgent Shipment & Quick Delivery

Issue Description: Till now the order has not been shipped from the warehouse. Please arrange the shipment asap and deliver it on a priority basis.

Thanks for your assistance.

Regards,
Abhishek Sisodia
On Tue, 25 Aug at 3:18 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Please take a look at ticket #1419532<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1419532&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7C9076202099264f365f5308d8518ce753%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637349012899762710&sdata=TjRwQs4l4fZdZ9vxkS9OgakmzEb8HK%2F4F9hCNeWld9o%3D&reserved=0>

Problem Statement: Late Shipment

Order Date: Aug 17, 2020
Order ID: 8397992633
Tracking ID: NA
Store Code: Centrepoint21125

Assistance Required: Need Urgent Shipment & Quick Delivery

Issue Description: Till now the order has not been shipped from the warehouse. Please arrange the shipment asap and deliver it on a priority basis.

Thanks for your assistance.

Regards,
Abhishek Sisodia
On Tue, 25 Aug at 3:17 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Hi Lincy,

Thank you for contacting us.
​
Click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.

I see that your order has been delayed, and I am really sorry for the inconvenience caused to you. I know that you are waiting for your shopping to arrive soon, and I assure you that our team is working hard to get it to you as soon as possible.
​
Please allow us some more time, and we will get back to you as soon as your order is ready for collection at the store.

Thank you for your understanding and cooperation.
​
Your friends,
The Support Team

1419532:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7C9076202099264f365f5308d8518ce753%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637349012899772709&sdata=aIT1Pmqfk8HEgpI%2FVyVHwU6VeH22u8SofzftiaY8bTI%3D&reserved=0>

1419532:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com