Subject: RE: Refund approval. 6480120559
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 6 Sep 2020 06:07:08 +0000

Hi Shakeeb,

Go ahead with the refund.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, September 5, 2020 11:18 AM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval. 6480120559

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 2, 2020 6:00:56 PM
Subject: Refund approval.

Hi Team,

Problem Statement: Refund approval.

Ticket ID: 822151

Order Date: 11-Apr-2020
Order ID: 6480120559
Tracking ID: 45764924995
Total Price: SAR149.00

Issue Description: The order was placed on 11-Apr-2020 and delivered to customer on 13/04/20 . But customer  return two items and claimed that the courier has collected the item from him . As per hybris the RMA   is cancelled , and the customer he has not been provided any return receipt.

Customer's history: Customer is with us since March 2020 and has 9 completed orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards
Ezzaldeen

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