Subject: RE: Refund approval. 8377453875
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 6 Sep 2020 06:05:56 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, September 5, 2020 11:24 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval. 8377453875

External email sender, please take precaution.
Hi Team,

Any update ?

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 2, 2020 8:01:49 PM
Subject: Re: Refund approval. 8377453875

Hi Team,

Please advise regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 2 September, 2020 14:56:34
Subject: Refund approval.

Hi Team,

Problem Statement: Refund approval.

Order Date: 13-Apr-2020

Order ID: 8377453875

Tracking ID: FP04160100036

Total Price: KWD37.47

Issue Description: The order was placed on 13-Apr-2020 and  shipped with lmg .
on 4/16/20. But as per hybris the still not  delivered from our side till now and there is no record on the courier's website portal.

the issue has been escalated many times to the Courier and the WH team but they did not revert back to us.
​
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.
​
Thank you for your help.
Regards,

Ezzaldeen

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Refund approval. 8377453875
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 3 Sep 2020 06:26:19 +0000

Pls  process refund.

Regards,

Sachin

From: Jessie Caparas <[email-masked]>
Sent: Thursday, September 3, 2020 9:04 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval. 8377453875

@Sachin Maheshwari<mailto:[email-masked]>

This is another case where order doesn’t show whether it got shipped or not.

There is no tracking details upon checking and no response from WH team.

This order has been pending from April – please advise if we can refund.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 2, 2020 6:32 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval. 8377453875

External email sender, please take precaution.

Hi Team,

Please advise regarding the following concern.

Regards

Shakeeb

  _____

From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 2 September, 2020 14:56:34
Subject: Refund approval.

Hi Team,

Problem Statement: Refund approval.

Order Date: 13-Apr-2020

Order ID: 8377453875

Tracking ID: FP04160100036

Total Price: KWD37.47

Issue Description: The order was placed on 13-Apr-2020 and  shipped with lmg .

on 4/16/20. But as per hybris the still not  delivered from our side till now and there is no record on the courier's website portal.

the issue has been escalated many times to the Courier and the WH team but they did not revert back to us.

​

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

​

Thank you for your help.

Regards,

Ezzaldeen