Subject: RE: Missing items 6473318774
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 6 Sep 2020 05:45:40 +0000

Hi Shakeeb,

Go ahead with the refund.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, September 5, 2020 8:12 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing items 6473318774

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 4, 2020 2:50:04 AM
Subject: Re: Missing items)

Hi Team,
 #695874
Problem Statement: Refund approval.

Order Date: Mar 27, 2020

Order ID: 6473318774

Tracking ID: 45759096810/ 45759342650

Total Price: SAR 149

Issue Description: The order was placed on Mar 27, 2020,  and delivered to customer on 3/28/20 . But customer claiming that he has not received the item (162161277 - - Juniors 21-Piece Gift Set  ( SAR 149 ) ) as per hybris the all item has been shipped and delivered from our side.

Case history: Customer reached out to us on 2 Aug  2020, that there is one item is missing from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund.

Customer's history: Customer is with us since  3/27/20 and has 1 completed orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Abdulqader

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