Subject: RE: Refund approval #6486147612
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>, ArishLaila <[email-masked]>, Olm Riyadh <[email-masked]>
Cc: Hemyar Nasser <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 6 Sep 2020 05:11:20 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Go ahead with the refund.

FYI @ArishLaila<mailto:[email-masked]> @Olm Riyadh<mailto:[email-masked]> customer claims not to have received the order.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, September 5, 2020 6:19 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Hemyar Nasser <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval #6486147612

External email sender, please take precaution.
Hi Team,

Please update us on below case.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Hemyar Nasser" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 July, 2020 16:57:13
Subject: Refund approval #6486147612

Hi Team,

Kindly assist us to get refund approval for the below case.

Regards,
Fauzan

________________________________
From: "Hemyar Nasser" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 July, 2020 16:42:07
Subject: Refund approval

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1176646
Order Date: Apr 26, 2020
Order ID: 6486147612
Tracking ID: FP04271000111
Total Price: SAR107.00

Issue Description: The order was placed on Apr 26, 2020 and as per hybris the order is delivered on Apr 29, 2020. and customer is claiming that he has not received the order.

Case history: customer reached out to us on Tue, 9 Jun 2020.  that he has not received the order. we have updated him that the order is delivered and we have contacted you on the registered phone number (966532323392). we have push back the customer many time. but customer is chasing us and saying that we have entered wrong contact number.

Customer's history: Customer is with us since Mar 2020. and have 2 completed order with total value SAR1569.6 .

Assistance required: We request you to assist us if we can manually refund in this case.

Thank you for your help.

Regards,
Hemyar

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