Subject: Refund approval #6475306714
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 3 Sep 2020 04:23:16 -0700 (MST)

Hi Team, 
Problem Statement: Refund approval. 
Ticket ID: 615719 
Order Date: Mar 31, 2020 
Order ID: 6475306714 
Tracking ID: 290083781922 
Total Price: SAR423 
Issue Description : The order was placed on Mar 31, 2020 and delivered to customer on 4/6/20 . But customer claiming that he has not received the below items. as per hybris the all item has been shipped and delivered from our side. 
Item ID – 157815490 - - NYX Professional Make Up Micro Brow Pencil (LIFESTYLE) 
Item ID – 159769881 - - NYX Professional Make Up Epic Ink Eye Liner (LIFESTYLE) 
Item ID – 159573159 - - NYX Professional Make Up Concealer (LIFESTYLE) 
Item ID – 159769903 - - NYX Professional Makeup Total Control Drop Foundation (LIFESTYLE) 
Item ID – 157815595 - - NYX Professional Make Up Highlight and Contour Wonder Stick (LIFESTYLE) 
Item ID – 154865706 - - NYX Professional Make Up Born to Glow Liquid Illuminator (LIFESTYLE) 
Item ID – 161014870 - - NYX Professional Makeup Away We Glow Shadow Palette (LIFESTYLE) 
Item ID – 160592405 - - NYX Professional Makeup Powder Puff Lippie (LIFESTYLE) 
Item ID – 141437661 - - Deborah Natural Blush (LIFESTYLE) 
Item ID – 161151754 - Beautysta - Beautysta 3D Flawless Sponge (LIFESTYLE) 
Case history : Customer reach out to us on 12 April 2020, that there are 10 items are missed from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund. 
Customer's history : Customer is with us since March 2020 and has 1 completed orders. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 

Regards, 
Fauzan