Subject: Re: Order delay // 6212192944 // 1394947
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 3 Sep 2020 04:20:30 -0700 (MST)

Hi Team, 

With the reference to the order number 6212192944, the order was placed on 28th July and till now the order status is In Progress. We have already escalated the case to warehouse team but we didn't received any update from them. 

Kindly look into this concern and assist us to resolve it asap. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, September 3, 2020 4:03:19 PM 
Subject: Re: Order delay // 6212192944 // 1394947 

Hi Team, 

Any update on this? 
Case is pending for a long time. 

Thanks, 
Nitesh 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 27 August, 2020 13:24:44 
Subject: Order delay // 6212192944 // 1394947 

Hi Team, 

With reference to order number: 6212192944, Customer placed a collect from store order on 28 July 2020 and till now he/she has not received the order. As per the hybris the order status is in progress. 

Order Date : 28/07/2020 
Tracking ID: 621219294422999991 

We have emailed to Warehouse as well as store, however no response received. Customer now wants to cancel the order as she is upset. 
​ 
Kindly look into this issue and do the needful. 

Regards, 
Nitesh