Subject: RE: Bank Transfer - 7680644088
From: Megh singh <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Dominic Arackal <[email-masked]>, Siny Jacob <[email-masked]>, BHRdc Ecomm <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 3 Sep 2020 07:00:07 +0000

Dear Dominic,

Can you please get us confirmation on item receiving?

Dear Jessie

For your info we need physical item receiving confirmation.

Kind regards
Megh

From: Jessie Caparas
Sent: Thursday, September 03, 2020 9:56 AM
To: Megh singh <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: RE: Bank Transfer - 7680644088
Importance: High

Hi Megh,

WH will not confirm anymore since they have already scanned the RMA which means to say they have received it.

Once status in CS cockpit will show Bank transfer in progress - this is the confirmation from WH that item/s have been received and scanned.

The customer has been waiting or this refund from June and is extremely unhappy with the delay and overall experience.

Would appreciate if we can get this actioned the soonest.

From: Megh singh <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 3, 2020 10:52 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 7680644088

Dear Jessie,

Still I have not received any conformation from WH on this order.

Kind regards
Megh

From: Jessie Caparas
Sent: Thursday, September 03, 2020 9:34 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Megh singh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 7680644088

@Megh singh<mailto:[email-masked]>

For your action please.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 3, 2020 10:15 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Megh singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer - 7680644088

External email sender, please take precaution.
Hi Jessie,

Please assist on the below case.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Megh singh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 27 August, 2020 14:49:34
Subject: Re: Bank Transfer -  7680644088

Hi Jessie,

Please find below the bank details:
Bank name & branch :- BBK / SANAD BRANCH
Account name :- MICHAEL MAGDY MIKHAIL MILAD
Account number :- 200006388513
IBAN :- BH04BBKU00200006388513
Type of account :- Savings (salary transfer)

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Megh singh" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 25, 2020 12:18:17 PM
Subject: RE: Bank Transfer -  7680644088

@Apoorv Joshi<mailto:[email-masked]>

Get the bank details.

@Megh singh<mailto:[email-masked]> this order is confirmed to be received in the warehouse which is why it is showing RMA scanned and bank ticket has been triggered for refund processing.

From: Megh singh <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 25, 2020 10:36 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 7680644088

Dear Team,

Please arrange be following confirmations to process the manual refund.

  1.  No my credits or other benefits are being passed to the said order.
  2.  Please get warehouse confirmation that return is processed and item is received back.
  3.  Please get me bank details with the refundable amount.

Kind regards
Megh

From: Apoorv Joshi
Sent: Tuesday, August 25, 2020 9:24 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Megh singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer - 7680644088

External email sender, please take precaution.
Hi Jessie,

Kindly advise if there is any update on the below.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Megh singh" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 August, 2020 16:51:34
Subject: RE: Bank Transfer -  7680644088

@Megh singh<mailto:[email-masked]>

Please process ticket ID 03445023

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 3, 2020 2:15 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Bank Transfer - 7680644088

External email sender, please take precaution.
Hi Team,

With reference to the order number:  7680644088

Kindly assist in Bank transfer on the above mentioned order number. As per the Bank Transfer ticket: 03445023, it is currently in progress. Customer Bank account details has already been updated on their account however, it is pending since July 20, 2020.

Please look into this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 August, 2020 15:14:08
Subject: Kindly follow up for 940258 - Bank transfer is In-Progress

Dear Team,

Kindly follow up for Order ID 7680644088, the refund is to be processed to the bank account. The bank transfer is In-Progress since July 20.

Regards,
Nikhil.

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com