Subject: RE: Need Approval for refund (6490614584)
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 3 Sep 2020 04:58:29 +0000

Hi Shakeeb,

Go ahead with the refund.

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, September 2, 2020 6:37 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Hafizullah Lsm <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Need Approval for refund (6490614584)

External email sender, please take precaution.
Hi Team,

Please advise regarding the following concern.

Regards
Shakeeb

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 2 September, 2020 08:28:51
Subject: Need Approval for refund (6490614584)

Dear Team,

Problem Statement: Order not delivered

Order Date: May 10, 2020
Order number: 6490614584
Return Tracking ID: FP05121000349
Order Status: Completed
Consignments: DELIVERED
Total Price: SAR187.20

Assistance Required: Need Approval for refund

Issue Description:

1) As per customer He did not receive any call by the LMG team for delivery and did not receive the order and he has confirmed that the mobile number is correct in Hybris.
2) As per the Hybris, the order has been marked Delivered on 15 Aug 2020

3) I have raised to LMG team for POD so they sent us POD Approval is attached

Case History: The customer reached out to us on 27, Aug 2020, for the follow up for the order.

Customer's History: The customer has placed his 1st order with us.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Hafizullah.

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