Subject: Re: Refund approval.
From: Ezzaldeen Mahyoub <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 2 Sep 2020 06:11:49 -0700 (MST)

any update 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 31 August, 2020 15:05:49 
Subject: Refund approval. 

Hi Team, 
Problem Statement: Refund approval. 
Ticket ID: 927261 
Order Date: May 1, 2020 
Order ID: 6487631246 
Tracking ID: 45946390070 
Total Price: SAR 132 
Issue Description : The order was placed on 30-Apr-2020 , 2020 and delivered to customer on 01/05/20 . But customer claiming that he has not received the items (Item ID –159881111 - - Juniors Solid Boxers with Elasticised Waistband - Set of 5 
147550269 - - Juniors Eyelet Detail Bloomers 
161962126 - - Toy Story Print Bubble Tube - Pack of 2 

158765364 - - Elite d'Art Oil Burner 

159881122 - - Juniors Bow Detail Vest with Spaghetti Straps 
​ 
​ ) as per hybris the all item has been shipped and delivered from our side. 
Case history : Customer reach out to us on 5 May 2020 , that there are 5 items missed from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund. 
Customer's history : Customer is with us since 
01/10/19 and has 7 completed orders. 
Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
Regards, 
Ezzaldeen