Subject: RE: Refund approval: Case id - 1248501 Order ID: 8388799569
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 2 Sep 2020 12:46:44 +0000

Hi @Seeta Seeta<mailto:[email-masked]>

Just to confirm, has it been collected from the customer?

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, September 2, 2020 4:40 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval: Case id - 1248501 Order ID: 8388799569

External email sender, please take precaution.
Hi Team,

Can you please advise us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 2, 2020 5:57:34 PM
Subject: Refund approval: Case id - 1248501 Order ID: 8388799569

Hi Team

Problem Statement: Items collected as per the customer however collection status is not clear / Refund approval.

Case id - 1248501
Order Date: 6/21/2020
Order ID: 8388799569

RMA - 43260126
Item: 162032164 Juniors Lake Rocking Walker
Item cost: KWD 22.00

Total Price: KWD 22.00

Issue Description: The Customer placed the order on 6/21/202 and it is pending since then, On 7/22/202 the customer had raised the return request, However till now the refund has not been initiated.

Case history: The customer reached out to us on 7/23/2020 and since then the issue was escalated to the colon team but no action has been taken.

Assistance required: Assistance Required: Please find the below-attached return slip and do assist us to get the refund processed.

Best Regards,
Manish

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