Subject: RE: Late Delivery "8377527119"
From: Mohammad Shababe Quamar <[email-masked]>
To: Midhun Madhu <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>
Date: Wed, 2 Sep 2020 12:29:23 +0000

Hi @Midhun Madhu<mailto:[email-masked]>

Any update on this?

Thanks,
Shababe Quamar

From: Mohammad Shababe Quamar
Sent: Thursday, August 27, 2020 11:04 AM
To: Midhun Madhu <[email-masked]>
Subject: RE: Late Delivery "8377527119"

Hi @Midhun Madhu<mailto:[email-masked]>

Please see the below mention RMA details.

RMA # 43357745

There are 10 items in shipment, but consignment only available for 8 pcs, please do cancel these items too.

Thanks,
Shababe Quamar

From: Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 26, 2020 10:57 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Subject: FW: Late Delivery "8377527119"

Hi @Mohammad Shababe Quamar<mailto:[email-masked]>,
Could you please share the RMA for the below order.

Midhun R Madhu
[A picture containing clipart  Description automatically generated]+965 2228 9509 Ext : 2323
+965 97232105
[A picture containing clipart  Description automatically generated][email-masked]<mailto:[email-masked]>
[A picture containing clipart  Description automatically generated]www.centrepointstores.com<http://www.centrepointstores.com>

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: 25/Aug/2020 3:57 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Delivery "8377527119"

External email sender, please take precaution.
Hi Shababe,

Can you please re-check the concern with the relevant team, as till now we have not received any update from the and the case is pending with us.
Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "olm kuwait" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 29, 2020 12:15:09 PM
Subject: RE: Late Delivery "8377527119"

Hi @Midhun Madhu<mailto:[email-masked]> @olm kuwait<mailto:[email-masked]>

Below mention order status is showing Shipped, then why it is pending from May 2020? Please close this issue on priority.

Thanks,
Shababe Quamar

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 29, 2020 8:29 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Delivery "8377527119"

External email sender, please take precaution.
Hi Jessie,

We didn't receive any update from the concerned team.
Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "olm kuwait" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 July, 2020 18:47:41
Subject: RE: Late Delivery "8377527119"

@olm kuwait<mailto:[email-masked]> @Midhun Madhu<mailto:[email-masked]>

Need your urgent update on the below before we process the refund manually.

@Seeta Seeta<mailto:[email-masked]> please revert to me if you don’t get a reply.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 27, 2020 1:17 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad، Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Delivery "8377527119"

External email sender, please take precaution.
Hi Team,

With reference to the order number 8377527119, the order was placed on 13/04 and till now the order status is showings shipped.

We request you to check this order on priority basis and help us to resolve the case.

Thanks & Regards,
Seeta Kunwar

________________________________
من: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad، Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
المُرسل: الأحد 26 يوليو، 2020 9:50:33 م
الموضوع: Late Delivery "8377527119"

Hi Team

Problem Statement: Late Delivery

Ticket ID: 1145659

Order Date: Apr 13, 2020
Order ID: 8377527119
Tracking ID: FP05090001234
Shipping Date: May 09, 2020

Total Price: KWD 34.25

Issue Description: The Customer placed the order on Apr 13, 2020, and it is pending since then. On May-09-2020 the shipment was last updated as per the tracking ID: "Order Shipped". However, till now the order has not been delivered and tracking has also not been updated.

Case History: The customer reached out to us on June 03, 2020, and since then the issue has been escalated to the delivery team but no response has been received as of yet.

Customer's History: The customer has placed first order under registered mode.

Assistance Required: We request you to please assist in either delivering or canceling the order and close the issue.

Best Regards,
Abhishek Sisodia

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com