Subject: Fwd: Missing item: Case id - 1252160, Order ID: 6200357670
From: Seeta Seeta <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Wed, 2 Sep 2020 05:22:10 -0700 (MST)

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "ArishLaila" <[email-masked]>, "maxwhryd ecom" <[email-masked]>, "raghu pillai" <[email-masked]>, "Suvadeep Saha" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, August 9, 2020 11:42:20 AM 
Subject: RE: Missing item: Case id - 1252160, Order ID: 6200357670 

[ mailto:[email-masked] | @Fauzan  Ahmad . Musalman ] 

Find the attached approval. 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Saturday, August 8, 2020 10:02 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; ArishLaila <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Raghu Pillai <[email-masked]>; Suvadeep Saha <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Missing item: Case id - 1252160, Order ID: 6200357670 
Importance: High 

External email sender, please take precaution. 

Hi Jessie, 

Any update on below case 

Regards, 

Fauzan 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Arish Laila" < [ mailto:[email-masked] | [email-masked] ] >, "maxwhryd ecom" < [ mailto:[email-masked] | [email-masked] ] >, "raghu pillai" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "suvadeep saha" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 2 August, 2020 11:28:52 
Subject: RE: Missing item: Case id - 1252160, Order ID: 6200357670 

Hi Apoorv, 

Will revert on the below. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, August 1, 2020 10:57 AM 
To: ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Missing item: Case id - 1252160, Order ID: 6200357670 

External email sender, please take precaution. 

Hi Team, 

Kindly update on the below on priority. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ArishLaila" < [ mailto:[email-masked] | [email-masked] ] >, "maxwhryd ecom" < [ mailto:[email-masked] | [email-masked] ] >, "Raghu Pillai" < [ mailto:[email-masked] | [email-masked] ] >, "Suvadeep Saha" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 19 July, 2020 20:25:59 
Subject: Re: Missing item: Case id - 1252160, Order ID: 6200357670 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 12 July, 2020 12:58:41 
Subject: Missing item: Case id - 1252160, Order ID: 6200357670 

Hi Team, 

We request you to please do let us know if any shipment is still remaining to be delivered. 

Problem Statement: The customer has reported to us that he has not received 5 items 

Case id - 1252160 

Order Date: 6/15/2020 

Delivery Date: 6/28/2020 

Order ID: 6200357670 

Tracking ID: S001586391993 

Assistance Required: Need the missing item 

Item name: 162470758 - - Printed Dress with Round Neck and Cap Sleeves 

Item cost: SAR 25.00 

Item name: 162078427 - - Floral Printed Top with Long Sleeves 

Item cost: SAR 15.00 

Item name: 162472277 - - Solid Regular Fit Low-Rise Pants with Embellished Belt Loops 

Item cost: SAR 57.00 

Item name: 162078404 - - Printed V-neck Top with 3/4 Sleeves 

Item cost: SAR 15.00 

Item name: 162065614 - - Printed Top with V-neck and 3/4 Sleeves 

Item cost: SAR 15.00 

Issue Description: Customer placed an order for 20 items but as per the customer only received 15 items, Under the consignment details we can see that we have shipped only 20 items. 

Kindly look into the issue and suggest the next step to be followed up. 

Regards, 

Manish 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: RE: Missing item: Case id - 1252160, Order ID: 6200357670
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 9 Aug 2020 06:09:55 +0000

Approved.

From: Jessie Caparas <[email-masked]>
Sent: Sunday, August 09, 2020 10:06 AM
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: Missing item: Case id - 1252160, Order ID: 6200357670
Importance: High

@Prakash Iyangar<mailto:[email-masked]>

A gentle reminder on the below.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 2, 2020 9:59 AM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Missing item: Case id - 1252160, Order ID: 6200357670
Importance: High

Hi Prakash,

Need your approval on the below missing items worth SAR 127.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 1, 2020 10:57 AM
To: ArishLaila <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>
Cc: Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Missing item: Case id - 1252160, Order ID: 6200357670

External email sender, please take precaution.

Hi Team,

Kindly update on the below on priority.

Thank you for your help!

Regards,

Apoorv

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "ArishLaila" <[email-masked]<mailto:[email-masked]>>, "maxwhryd ecom" <[email-masked]<mailto:[email-masked]>>, "Raghu Pillai" <[email-masked]<mailto:[email-masked]>>, "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 19 July, 2020 20:25:59
Subject: Re: Missing item: Case id - 1252160, Order ID: 6200357670

Hi Team,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 12 July, 2020 12:58:41
Subject: Missing item: Case id - 1252160, Order ID: 6200357670

Hi Team,

We request you to please do let us know if any shipment is still remaining to be delivered.

Problem Statement: The customer has reported to us that he has not received 5 items

Case id - 1252160

Order Date: 6/15/2020

Delivery Date: 6/28/2020

Order ID: 6200357670

Tracking ID: S001586391993

Assistance Required: Need the missing item

Item name: 162470758 - - Printed Dress with Round Neck and Cap Sleeves

Item cost: SAR 25.00

Item name: 162078427 - - Floral Printed Top with Long Sleeves

Item cost: SAR 15.00

Item name: 162472277 - - Solid Regular Fit Low-Rise Pants with Embellished Belt Loops

Item cost: SAR 57.00

Item name: 162078404 - - Printed V-neck Top with 3/4 Sleeves

Item cost: SAR 15.00

Item name: 162065614 - - Printed Top with V-neck and 3/4 Sleeves

Item cost: SAR 15.00

Issue Description: Customer placed an order for 20 items but as per the customer only received 15 items, Under the consignment details we can see that we have shipped only 20 items.

Kindly look into the issue and suggest the next step to be followed up.

Regards,

Manish