Subject: Re: Refund approval "6482494412"
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Sisodia <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 2 Sep 2020 05:21:02 -0700 (MST)

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, September 2, 2020 5:33:54 PM 
Subject: Refund approval "6482494412" 

Hi Team 
Problem Statement : Refund approval 
Ticket ID : 1014017 

Order Date: Apr 16, 2020 
Order ID: 6482494412 
Tracking ID: S001049903753 

Total Price : SAR 230. 

Issue Description : The Customer placed the order on Apr 16 , 2020, and it is pending since then. On July-03-2020 the shipment was last updated as per the tracking ID: "Cancelled". However, till now the order has not been cancelled on hybris and tracking has also not been updated. 

Case History : The customer reached out to us on May 13 , 2020, and since then the issue has been escalated to the delivery team but no response has been received as of yet. 

Customer's History : The customer has placed his 1st order. 

Assistance Required : We request you to please assist in either delivering or cancelling the order and close the issue. 
Best Regards, 
Abhishek Sisodia