Subject: Fwd: Refund approval///8374922452
From: Seeta Seeta <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Sep 2020 05:18:13 -0700 (MST)

Hi Team, 

With reference to order number 8374922452, the order is marked NDR and the customer placed the order for cash on delivery option. However, the customer is claiming that before delivering the order he received the message from the courier team to pay for his order and he paid the order amount which is KWD 49.30. 

We have escalated this to postaplus team also but we didn't get any resolution on the case. Requesting you to look into this matter and help us to resolve it. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, September 2, 2020 4:12:50 PM 
Subject: Refund approval. 

Hi Team, 

With reference to order no 8374922452 and tracking ID 100041010675 , the customer has received a link to pay online and he did paid online .However, the order was not delivered so kindly initiate the refund for the amount paid by customer 

Warm Regard, 
Ezzaldeen