Subject: Re: Refund approval.
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 2 Sep 2020 05:00:45 -0700 (MST)

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, September 2, 2020 4:08:51 PM 
Subject: Refund approval. 

Hi Team, 
Problem Statement: Refund approval. 
Order Date: 09-May-2020 
Order ID: 6490467011 
Tracking ID: S001263917067 
Total Price: SAR270.00 
Issue Description : The order was placed on 09-May-2020 , 2020 and delivered to customer on May 13, 2020 . But customer claiming that he has not received the item ( 161948845 - - Textured Square Shaped Filled Cushion ( 6 peices) ( SAR270.00 .00) ) as per hybris the all item has been shipped and delivered from our side. 
Case history : Customer reach out to us on 20 May 2020 , that there is one item is missing from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund. 
Customer's history : Customer is with us since April 2020 and has 41 completed orders. 
Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
Regards, 
Ezzaldeen