Subject: Re: LSM Ticket Back logs as of September 2
From: Seeta Seeta <[email-masked]>
To: deeksha <[email-masked]>
Cc: Saurabh <[email-masked]>
Date: Wed, 2 Sep 2020 04:29:52 -0700 (MST)

Hi Ma'am, 

All of the cases have been escalated to concerned teams and in most of the cases we are waiting for their revert. Although, if the revert is taking long time then we are directly forwarding those cases to Jessie's team for the resolution. 

We are keeping followup on all the pending cases to make sure they will be closed/resolved as soon as possible. 

Thanks & Regards, 
Seeta Kunwar 

From: "deeksha" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Saurabh" <[email-masked]> 
Sent: Wednesday, September 2, 2020 4:17:21 PM 
Subject: Re: LSM Ticket Back logs as of September 2 

Hi Seeta, 

Can you please explain why is it that this backlog has accumulated and why is it that the client had to point it out? 

Regards, 
Deeksha 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 2 September 2020 at 4:09 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >, Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >, "mustehsan.siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: LSM Ticket Back logs as of September 2 

Hi Jessie, 

I have already started working on the backlog tickets and will finish all of them soon. Will share the sheet with you, where we need your teams assistance once we finish all backlogs. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 2, 2020 3:36:54 PM 
Subject: LSM Ticket Back logs as of September 2 

Hi Team, 

Why do we still have back logs from May until July? 

This is already 4 months’ worth of back log. 

SHOPATHON is going to start next month and next is WWS on November. 

Please clear these back logs tomorrow . 

	

MONTH 	

TICKET COUNT (LIVESALESMAN Group) 

May 	

25 

Jun 	

30 

Jul 	

32 

Aug 	

1201 

Sep 	

533 

Grand Total 	

1821 

	

MONTH 	

TICKET COUNT (LIVESALESMAN L2 GROUP) 

May 	

40 

Jun 	

58 

Jul 	

36 

Aug 	

372 

Sep 	

5 

Grand Total 	

511 

[ mailto:[email-masked] | @Mohd Imran ] kindly monitor the progress of these tickets from tomorrow. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

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