Subject: RE: Escalation-customer complained of assault via +971501256186
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Adil <[email-masked]>
Date: Wed, 2 Sep 2020 11:27:03 +0000

Hi Jessie,

This has been escalated to the last mile team by Imran.

@Mohd Imran<mailto:[email-masked]> kindly share the feedback once received from the team and update the customer as well.

Thanks and Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, September 2, 2020 1:23 PM
To: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohd Adil <[email-masked]>
Subject: RE: Escalation-customer complained of assault via +971501256186

@Akshay Berry<mailto:[email-masked]>

Kindly check and address the below.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 2, 2020 12:11 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohd Adil <[email-masked]<mailto:[email-masked]>>
Subject: Re: Escalation-customer complained of assault via +971501256186

External email sender, please take precaution.
Hi Team,

Please arrange call back to the customer on the following NO : 971501256186

Regards
Shakeeb

________________________________
From: "Mohd Adil" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 29 August, 2020 15:27:19
Subject: Escalation-customer complained of assault via +971501256186

Hi Team,

Greetings of the day!

Order#9798309237

Call recieved from 971501256186

The customer had a bad experience from one of our staffs. She got a call from +971501256186 asking if she had any items for return and she said no and while she was trying to keep the phone call, the person on the other end started asking if he can ask something and she said sure, and he asked if she can go out with him.

The customer needs proper explanation for this as she believes how can a female customer even buy things from us.

She has threatened to escalate this complaint to higher authority, and even wants to complain it to the cops but first would like to hear from us.

Please look into the situation.

Regards,
Adil

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