Subject: RE: Late Shipping // 7697118423 // 1409535
From: Jessie Caparas <[email-masked]>
To: Siny Jacob <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>
Cc: Dominic Arackal <[email-masked]>, SuvodipMondal <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Wed, 2 Sep 2020 11:15:42 +0000

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

Please help on the below.

From: Jessie Caparas <[email-masked]>
Sent: Monday, August 31, 2020 2:17 PM
To: Siny Jacob <[email-masked]>; LMG OMS <[email-masked]>; Vijay mandal (TCS) <[email-masked]>
Cc: Dominic Arackal <[email-masked]>; SuvodipMondal <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nitesh Singh <[email-masked]>
Subject: RE: Late Shipping // 7697118423 // 1409535
Importance: High

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

Please help in cancelling the below.

INC0839757

From: Siny Jacob <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 31, 2020 1:37 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Dominic Arackal <[email-masked]<mailto:[email-masked]>>; SuvodipMondal <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Shipping // 7697118423 // 1409535

Dear Jessie,

Please find the below updates as both these orders was cancelled in WMS.

Order No : 7697118423 & 7697583580

Best Regards
Siny Kurian Jacob.

From: SuvodipMondal <[email-masked]<mailto:[email-masked]>>
Sent: August 31, 2020 12:33 PM
To: Siny Jacob <[email-masked]<mailto:[email-masked]>>
Cc: Dominic Arackal <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Shipping // 7697118423 // 1409535

Hi,

Please note that both the order was cancelled from WMS due to Wrong product / Color mismatch issue… Refund also is under process..

Thanks and Regards,
Suvodip

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: August 30, 2020 11:25 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dominic Arackal <[email-masked]<mailto:[email-masked]>>; Siny Jacob <[email-masked]<mailto:[email-masked]>>
Cc: BHRdc Ecomm <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Shipping // 7697118423 // 1409535
Importance: High

@Siny Jacob<mailto:[email-masked]> @Dominic Arackal<mailto:[email-masked]>

We are not getting a response on the below and the customer is extremely upset due to the delay.

Please help.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 29, 2020 5:18 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: BHRdc Ecomm <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Dominic Arackal <[email-masked]<mailto:[email-masked]>>; Siny Jacob <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Shipping // 7697118423 // 1409535

External email sender, please take precaution.
Hi Team,

Please assist with the below case. No response from the concerned teams.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "BHRdc Ecomm" <[email-masked]<mailto:[email-masked]>>, "dominic arackal" <[email-masked]<mailto:[email-masked]>>, "siny jacob" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 28 August, 2020 18:32:13
Subject: Re: Late Shipping // 7697118423 // 1409535

Hi Team,

With reference to the order number 7697583580, the order was placed on 12th Aug and till now there is no consignment in the order.  The customer is chasing us for his order.

Kindly look into this concern and assist us with the case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 28, 2020 11:29:30 AM
Subject: Late Shipping // 7697118423 // 1409535

Hi Team,

With reference to order number: 7697118423, Customer placed order on 12 August and till now order has not been shipped. As per the hybris the order status is in progress.

Order Date : Aug 12, 2020
Order ID: 7697118423
Tracking ID: NA

We have forwarded this concern to the warehouse, however no response received.

Customer is chasing us for his/her order so kindly do the needful.

Regards,
Nitesh

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