Subject: RE: Refund Approval / Returned items 6471407215
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Haithm Saeed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 2 Sep 2020 11:10:24 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Received the below items:

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, September 2, 2020 2:30 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Haithm Saeed <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Refund Approval / Returned items 6471407215

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Haithm Saeed" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 30 August, 2020 12:49:43
Subject: Refund / Returned items  6471407215

Hi Team,

Issue statement : Refund / Returned items
Order Date : 21-Mar-2020
Order NO : 6471407215
Return Tracking NO : 34187044514822
RMA : 24114244
Amount to be refunded : SAR 319.5
Concept : Max
Returned items IDs : 162214400 - 162431662 - 162214491 - 162426479 - 162059867 - 161881381 - 162341837 - 161098371 - 162094700 - 162094688 - 162094694 - 162094730 - 162090277

issue description : As per the courier partner the items mentioned above has been submitted to the Conloc on 23rd of may, We have escalated the issue to the conloc team several times but they did not get back to us.
Assistance required : Please advise if we can raise Jira and refund the customer

Customer's history :

Regards
Shakeeb

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