Subject: RE: Missing items//9781032756
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 2 Sep 2020 07:48:40 +0000

Hi Seeta,

Go ahead with the refund.

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, September 1, 2020 5:01 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing items//9781032756

External email sender, please take precaution.
Hi Team,

In the mentioned case the customer placed the order for 14 items and out of that 1 item was cancelled due to out of stock.  Apart from that all items were delivered to the customer through Emirates post with tracking id-1000006582689.

Now the customer is claiming in his order he didn't received 1 item which is 161717009 - - Juniors Rex Basic High Chair AED 159. The agent has already escalated the case to warehouse but we didn't received any update from them.

Kindly assist us in the case and help us to resolve/close it.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 1, 2020 6:10:22 PM
Subject: Re: Missing items)

Hi Team,

Problem Statement: (Missing items / Refund Approval
Ticket ; 1147892
Order Date : May 4, 2020
Order ID: 9781032756
Tracking ID:1000006582689
Amount to Refund ; AED 159
​
Assistance Required: Need Refund approval

-Issue Description: Customer informed us that he placed order for 15 items but as per the customer he has only received 1 items, Under the consignment details we can see that all 14 items has been Delivered while 1 item is Out of stock.
​
The received item is : 161717009 - - Juniors Rex Basic High Chair  AED 159
We escalated the the courier  on 07/06/2020  and to WH on 09/06/2020 but no action has been taken.
​
Customer's history : the customer is with us since  4th of May and this is his first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Shafeeque
________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 30, 2020 5:25:02 PM
Subject: Missing items)

Hi Team,

Problem Statement: (Missing items)
Order Date : May 4, 2020
Order ID: 9781032756
Tracking ID:1000006582689
Assistance Required: Need missing item

-Issue Description: Customer informed us that he placed order for 15 items but as per the customer he has only received 1 items, Under the consignment details we can see that all 14items has been Delivered while 1 item is Out of stock.
The received item is : 161717009 - - Juniors Rex Basic High Chair  AED 159
So we request you to look into this concern and help us to resolve the case on ASAP.

Regards,
Shafeeque

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