Subject: RE: Missing item // approval for the refund // 6494205260
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 2 Sep 2020 05:42:57 +0000

Hi Shakeeb,

Please raise ticket to process refund.

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, September 1, 2020 6:05 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing item // approval for the refund // 6494205260

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 27 August, 2020 12:10:38
Subject: Missing item // approval for the refund // 6494205260

Hi Team,

Problem Statement: Missing item,

Order Date : May 26, 2020

Order ID: 6494205260
Tracking ID; S001348465925
Missing item; 162451936 - - Printed Jog Pants with Elasticised Waistband
162376556 - - Textured Jog Pants with Pocket Detail and Drawstring
162116453 - - Solid Polo Neck T-shirt with Short Sleeves
162116457 - - Solid Polo Neck T-shirt with Short Sleeves
161705407 - - Printed Jog Pants with Pocket Detail and Drawstring Closure
161705399 - - Printed Jog Pants with Pocket Detail and Drawstring Closure
162451941 - - Printed Jog Pants with Elasticised Waistband
Total cost of the order; SAR184
Assistance Required: Need to approval for the refund

Issue Description: The customer was placed order for 12 items and 12 items has been shipped from our end, but the customer received only 5, and missing item value is more than 100 SAR so kingly investigate the issue , the issue has been escalated multiple times to the WH team but we did not get any reply.

Customer History; The customer has 34 successful order, and continuously shopping with us since 11/24/18.

Regards,
Ataullah

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