Subject: Re: [#1408991] - Re: تم تأكيد طلبك للاستلام من المتجر
From: Seeta Seeta <[email-masked]>
To: Mohamed Mahmoud <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 1 Sep 2020 22:40:47 -0700 (MST)

Hi Mohamed, 

The voucher details have shared with the customer. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohamed Mahmoud" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, September 2, 2020 10:13:16 AM 
Subject: FW: [#1408991] - Re: تم تأكيد طلبك للاستلام من المتجر 

[ mailto:[email-masked] | @seeta.seeta ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] Hi guys, please do the needful 

From: Mohammed Ahmed <[email-masked]> 
Sent: Tuesday, September 1, 2020 6:13 PM 
To: Namrita Kanjani <[email-masked]>; Ron Thomas <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Malik Ismail <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Julius Rodrigues <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Max <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Max Riyadhgallerymall <[email-masked]>; Asif Ahmad <[email-masked]>; Naveen Kamath (TCS) <[email-masked]>; Ansh Kapur <[email-masked]>; Raveen Sethupathy <[email-masked]>; Salman Mamajiwala <[email-masked]> 
Subject: Re: [#1408991] - Re: تم تأكيد طلبك للاستلام من المتجر 

Dear Max Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: T06-6PED-83YD-Y87X-1|Start Date: 01.09.2020 00:00:00|End Date: 01.10.2020 23:59:59 

Type: Serial Voucher|Concept: MAX|Territory: KSA|Checkout Site: N/A 

Value: 63 SAR|Minimum Threshold Value: 70 SAR|Maximum Discount: N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

Regards, 

Mohammed Zeeshan Ahmed 

E-Commerce Content Merchandiser 

Web Team | Landmark Group 

From: Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, September 1, 2020 at 4:25 PM 
To: Ron Thomas < [ mailto:[email-masked] | [email-masked] ] >, Mohamed Mahmoud < [ mailto:[email-masked] | [email-masked] ] >, Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >, Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >, Julius Rodrigues < [ mailto:[email-masked] | [email-masked] ] >, Mohammed Ahmed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >, Max < [ mailto:[email-masked] | [email-masked] ] >, Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >, Max Riyadhgallerymall < [ mailto:[email-masked] | [email-masked] ] >, Asif Ahmad < [ mailto:[email-masked] | [email-masked] ] >, "Naveen Kamath (TCS)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#1408991] - Re: تم تأكيد طلبك للاستلام من المتجر 

[ mailto:[email-masked] | @Mohammed Ahmed ] FYI 

Regards, 

-- 

Namrita Kanjani 

E-Commerce Content Merchandiser 

Web Team | Landmark Group 

w: webteam.com 

t: +97145172143 

From: Ron Thomas < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, September 1, 2020 at 10:01 AM 
To: Mohamed Mahmoud < [ mailto:[email-masked] | [email-masked] ] >, Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >, Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >, Julius Rodrigues < [ mailto:[email-masked] | [email-masked] ] >, Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >, Max < [ mailto:[email-masked] | [email-masked] ] >, Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >, Max Riyadhgallerymall < [ mailto:[email-masked] | [email-masked] ] >, Asif Ahmad < [ mailto:[email-masked] | [email-masked] ] >, "Naveen Kamath (TCS)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#1408991] - Re: تم تأكيد طلبك للاستلام من المتجر 

Fyi [ mailto:[email-masked] | 
@Namrita Kanjani ] 

Regards, 

Ron Thomas 

Web Team | Landmark Group 

T: +97145172134 

From: Mohamed Mahmoud < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, August 30, 2020 at 12:58 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >, Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >, Ron Thomas < [ mailto:[email-masked] | [email-masked] ] >, Julius Rodrigues < [ mailto:[email-masked] | [email-masked] ] >, Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >, Max < [ mailto:[email-masked] | [email-masked] ] >, Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >, Max Riyadhgallerymall < [ mailto:[email-masked] | [email-masked] ] >, Asif Ahmad < [ mailto:[email-masked] | [email-masked] ] >, "Naveen Kamath (TCS)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#1408991] - Re: تم تأكيد طلبك للاستلام من المتجر 

Dear All, 

Customer has been contacted regarding the same he agreed with the refund, 

[ mailto:[email-masked] | @Ron Thomas ] [ mailto:[email-masked] | 
@Julius Rodrigues ] [ mailto:[email-masked] | 
@Namrita Kanjani ] please generate a Max voucher worth 63 SAR TH 70 SAR valid for one month 

Thanks, 

Mohamed Ali 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 30, 2020 10:17 AM 
To: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Mahmoud < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Max < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Max Riyadhgallerymall < [ mailto:[email-masked] | [email-masked] ] >; Asif Ahmad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#1408991] - Re: تم تأكيد طلبك للاستلام من المتجر 

Hi [ mailto:[email-masked] | 
@Mohamed Mahmoud ] , 

Please do the needful. 

Order 6216766782 

Regards, 

Malik 

From: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 30, 2020 10:15 AM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Max < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Max Riyadhgallerymall < [ mailto:[email-masked] | [email-masked] ] >; Asif Ahmad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#1408991] - Re: تم تأكيد طلبك للاستلام من المتجر 

Dear Malik, 

The parcel was delivered by the warehouse to the store, but the parcel is missing. 

Please help to callback the customer and inform that a refund will be processed for the order as it was lost in transit 

Regards, 

Abhi 

From: Max Riyadhgallerymall < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, August 29, 2020 1:22 PM 
To: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Max < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#1408991] - Re: تم تأكيد طلبك للاستلام من المتجر 

Dear Abi, 

Please arrange to call back customer… 

Still order not received in our store ……… 

	

P.B.Prakash 

Riyadh Gallery (60099) 

Mob: +966 509256018 | Ext : 6335 

Email: [ mailto:[email-masked] | [email-masked] ] 

PO Box 91861 | Riyadh 11643 l Saudi Arabia 

From: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 24, 2020 12:04 PM 
To: Max Riyadhgallerymall < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Max < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#1408991] - Re: تم تأكيد طلبك للاستلام من المتجر 

Dear Prakash, 

Please check at the store once again. Warehouse has delivered. 

Regards, 

Abhi 

From: Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 24, 2020 11:19 AM 
To: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Max < [ mailto:[email-masked] | [email-masked] ] >; Max Riyadhgallerymall < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#1408991] - Re: تم تأكيد طلبك للاستلام من المتجر 

Dear Ahbilash , 

Pls Check POD for your reference…. 

Thanks 

Esaf 

From: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 24, 2020 11:17 AM 
To: Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Max < [ mailto:[email-masked] | [email-masked] ] >; Max Riyadhgallerymall < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#1408991] - Re: تم تأكيد طلبك للاستلام من المتجر 

Dear Esaf, 

Please check if POD is available. Store is claiming to have not received the parcel from warehouse. 

Regards, 

Abhi 

From: Max Riyadhgallerymall < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 24, 2020 10:16 AM 
To: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Max < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#1408991] - Re: تم تأكيد طلبك للاستلام من المتجر 

Dear Abi, 

Parcel physically Not available in Store. 

Regards 

P.B.Prakash 

Mobile : +966 509256018 

Email : [ mailto:[email-masked] | [email-masked] ] 

Max Riyadhgallerymall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

From: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 24, 2020 10:06 AM 
To: Max Riyadhgallerymall < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Max < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#1408991] - Re: تم تأكيد طلبك للاستلام من المتجر 

Dear Prakash, 

Please check if this parcel is available at store. 

Thanks and Regards, 

Abhilash Kuttalam 
Max Fashion 

Riyadh Gallery Mall, Gate No. 1A, 3 rd Floor, 

Kingdom of Saudi Arabia 

Phone – 0112078292 (Extn 3512) 
Mob: +966 540 235 455 / +966 596 205 502 
URL: [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CMohamed.Mahmoud%40landmarkgroup.com%7C5ff9998b20dc43d1478508d84e8120e2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637345663802178075&sdata=jyqHIVfFc097820Rv%2B%2FRufs8U6DJtfZyLwbwkJ2mt3E%3D&reserved=0 | www.landmarkgroup.com ] 

I know Jiu Jitsu, Kung Fu and 26 other dangerous words. 

From: Max < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 24, 2020 9:13 AM 
To: Max Riyadhgallerymall < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#1408991] - Re: تم تأكيد طلبك للاستلام من المتجر 

External email sender, please take precaution. 

Hi Team, 

Problem Statement: What is the issue (Late Shipping) C&C 

Order Date: Aug 18, 2020 
Order ID: 6216766782 
Tracking ID: 621676678222999991 
Assistance Required: Need Urgent Delivery 
Issue Description: The customer placed the order on Aug 18, 2020 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped. 
The customer is chasing us for his/her order so we request you to expedite the delivery date. 

Regards, 

Algaily 

1408991:1125156 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com