Subject: Re: [#436163] Re: Refund check // 1319966//6205484491
From: Payfort Helpdesk <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 01 Sep 2020 14:46:40 +0000

Hi Seeta, 

   Thank you for contacting PayFort.      
 Following your query, we checked across our systems and found that this transaction has been successfully refunded based on the FORT back office as can be seen below: 

 
   ​  Generally, in banking terms, the amount is reflected on the cardholder's account within 7-14 working days (does not include weekends and holidays).  Therefore, at this stage, the customer may get in touch with their Issuing Bank as it's their bank's responsibility/discretion to release the amount back to the cardholder's account as we (you and Acquiring Bank) no longer has a hold of this amount.  The customer can call their bank and provide the RRN below to track the refund status:  Refund RRN: 019214143899  
      We hope you find this information helpful.   ​   If you have any further queries or questions do not hesitate to reach us we will be happy to assist you.     Kindly note that we will mark the current ticket as resolved. However, it will be automatically reopened if you replied back or should you need any further assistance.     Since your valuable feedback is essential to our improvement, We kindly invite you to participate in the quick satisfaction survey that you will be receiving shortly.     Best Regards,   Angelica Tuason  Operations Analyst     Phone: UAE +971 4573 9800 (Option 2)  Email: [email-masked]        A letter to our community     #stayUPBEAT           

                            On
                            Tue, 1 Sep at  5:06 PM
                            ,  Seeta Seeta <[email-masked]>  wrote:
                             
 Hi Team, 
   
 With reference to the order number 6205484491, the customer returned the few items to our store and the refund was initiated for the same in his same payment method on 7/10/20 5:34 PM. However, the customer is still claiming he has not receive any refund from our side. 
   
 So, we request you to check whether the refund was successful or not and if yes, so please provide us any transaction ID. 

 Thanks & Regards, Seeta Kunwar 

From: "Ala Hamood" <[email-masked]> To: "Seeta Seeta" <[email-masked]> Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> Sent: Tuesday, September 1, 2020 6:25:32 PM Subject: Re: Refund check // 1319966//6205484491 

 hi team  this customer still complain that he didn't receive the amount till now  Regards, Ala Aldin   
 
From: "Ala Hamood" <[email-masked]> To: "Seeta Seeta" <[email-masked]> Cc: "fauzan musalman" <[email-masked]>, "Shakeeb arsalan" <[email-masked]>, "Apoorv" <[email-masked]> Sent: Tuesday, July 28, 2020 6:05:15 PM Subject: Refund check // 1319966//6205484491 
 
    Dear Team ,  # 1319966   
 Problem Statement : Refund check.   Order Date : Jul 3, 2020 Order ID: 6205484491 Tracking ID : 46064003635 Total Price : 134.20 SAR Refund value : 63 SAR      Issue Description : The Customer placed the order on Jul 3, 2020, as he he change his mind for one order and the refund don in 7/10/20 as hyper , The customer comeback after 18 days claims that he didn't revived any money in his account from our side and send his bank statement .   Case history : The customer reached out to us on  21 Jul 2020 .  Customer's history : the customer is with us since 11/23/18  and this is his 7th  order with us.   Assistance required : We request you to check  the case   Kindly check the attachment for the Approval and close the issue.      Regards, Ala Aldin