Subject: Re: Refund approval.
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 1 Sep 2020 06:43:33 -0700 (MST)

Hi Team, 

With reference to the order number :8387077734, the customer placed the order for 10 items and as per the hybris all items has been collected from the store. However, the customer contacted us informing that he has only collected 1 item from the store. 

The agent has escalated the case to the warehouse and they have informed us that the order was shipped in multi container, then we contacted the store team for the same concern and they have informed us that there is no other container in the store. 

So we request you to look into this case and assist us with the same. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, September 1, 2020 5:59:48 PM 
Subject: Refund approval. 

Hi Team 

Problem Statement : Missing items / Refund approval. 

Ticket id :1197003 

Order Date :10/06/2020 

Order ID: 8387077734 

Tracking ID : 202006111630487 

Total Price : 55.65 KWD 

Store Code: Babyshop21119 

Issue Description : The Customer placed the order on 10th of June , and it is pending since then, as per customer he received only 1 item while as per hybris all item have been picked up from store , 
We escalated to the WH. on 14/06/2020 and they replied " Please be inform below order number we made multi container & sent to the store . Please check again the order number one more carton available or not at the store . please revert back to us ." 
while as per store " We have checked physically there is no other container pending at store for the below order ". 

Case history : The customer reached out to us on 11th of June and since then the issue we follow the case but no action has been taken. 

Customer's history : the customer is with us since 10th of June and this is his second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Shafeeque