Subject: Re: Refund approva// l6480414545
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Hemyar Nasser <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 1 Sep 2020 02:38:00 -0700 (MST)

Hi Team, 

With reference to the order number 6480414545, the customer placed the order for 11 items and as per the hybris we have delivered 10 items to the customer as 1 item was out of stock. The refund for the out of stock item has already processed. 

Now the customer emailed us informing in her order she only received 6 items, but from our side we have delivered the whole order under tracking ID S000852456924. The agent has already contacted the warehouse to confirm the same but we never receive any response from them. 

Requesting you to look into this concern and assist us with the case. 

The total cost of the missing items is SAR 147.75, Below are the details of the missing items. 

162066840 - - Plush Cross Strap Slippers qty(1) price SAR 15.00 
154294547-- gotLS_MX - - Rimmel Exaggerate Waterproof Eye Liner price SAR 30.75 
162206588 - - Floral Applique Detail Flip Flops price SAR 25.00 
162332499 - - Printed Midi Dress with Pussybow and Pleat Detail price SAR 77.00 

Thanks & Regards, 
Seeta Kunwar 

From: "Hemyar Nasser" <[email-masked]> 
To: "Bharat Sharma" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, August 25, 2020 11:51:07 AM 
Subject: Refund approval 

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1001251 
Order Date: Apr 11, 2020 
Order ID: 6480414545 
Tracking ID: S000852456924 
Issue Description: customer complaining of missing items, in hybris in showed the order delivered .. 
Case history: the since April and customer insist that out of 11 items he received only 6 
Customer's history: he placed only one order 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards,