Subject: Re: Late collection /// 6469766898
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Shivani Rani <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 31 Aug 2020 09:12:29 -0700 (MST)

Hi Shivani, 

Please create a manual AWB as there is no collection reference for below AWB. 

Regards, 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 31 August, 2020 18:49:42 
Subject: Late collection /// 6469766898 

Hi Team, 

Ticket id: 542085 
Problem Statement: Late collection 
Order Date : Mar 13, 2020 
Order ID: 6469766898 
Tracking ID: 46174571881 

Assistance Required: Need urgent collection 

Issue Description: The customer wants to return 1 item and we have already escalated to the courier team but the item still not collected by them and cancelled the collection many time. 

We have again created the AWB for the collection. 

This is customer contact number #565109350 

Kindly collect the item as soon as possible. 

Thank you for your help! 

Regards, 
Shivani