Subject: Re: ON_VALIDATION_CANCELLED // 8200060400 // 1441760
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>, Nitesh Singh <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, [email-masked], [email-masked], escalations dxbteam <[email-masked]>
Date: Mon, 31 Aug 2020 09:10:20 -0700 (MST)

Hi Team, 

With reference to Order # 8200060400 
Hybris ticket: 03547007 

The order has not placed successfully and marked as on validation cancel. As per hybris the amount has been captured and customer was paid by Knet. 
Kindly check and process refund. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 31 August, 2020 18:54:59 
Subject: ON_VALIDATION_CANCELLED // 8200060400 // 1441760 

Hi Team, 

With reference to order numbers: 8200060400 order was On_Validation_Cancelled and the customer is complaining that they didn't received a refund. 

Order date: Aug 28, 2020 
Payment mode: KNET 
Ticket ID: 03547007 

Kindly look into this issue and do the needful. 

Thanks, 
Nitesh