Subject: KNET ON_VALIDATION_CANCELLED//1437840//8200347519
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>, Ala Hamood <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, [email-masked], [email-masked], escalations dxbteam <[email-masked]>
Date: Mon, 31 Aug 2020 09:01:39 -0700 (MST)

Hi Team, 

Please assist us on below Knet case. 

Regards, 
Fauzan 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 31 August, 2020 20:04:35 
Subject: KNET ON_VALIDATION_CANCELLED//1437840//8200347519 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date : Aug 30, 2020 
ticket id : 03548028 
Order ID: [ callto:8200072091 | 8200347519 ] 
Total Price: KWD27.65 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions but the customer is demanding refund so we request to check this your priority basis 

Best Regards 
Ala Aldin