Subject: KNET // 1425670 // 8390059504
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Ala Hamood <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, [email-masked], [email-masked], escalations dxbteam <[email-masked]>
Date: Mon, 31 Aug 2020 08:57:22 -0700 (MST)

Hi Team, 

Please assist us on below case. 

Regards, 
Fauzan 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 26 August, 2020 19:37:09 
Subject: KNET // 1425670 // 8390059504 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED 

Order Date :Jun 29, 2020 
ticket id :03354014 
Order ID: 8390059504 
Total Price: KWD39.86 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions and as hyper already refund in 07/12/2020 but the customer is demanding refund and send his account statement so we request to check this your priority basis 

plz check the attachment 

Best Regards 
Ala Aldin