Subject: Refund request #8200098764
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]>, Apoorv Joshi <[email-masked]>, [email-masked], [email-masked], escalations dxbteam <[email-masked]>
Date: Mon, 31 Aug 2020 08:55:58 -0700 (MST)

Hi Team, 

With reference to Order # 8200098764 
Hybris ticket: 03537015 

The order has not placed successfully and marked as on validation cancel. As per hybris the amount has been captured and customer was paid by Knet. 
Kindly check and process refund. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 31 August, 2020 20:42:37 
Subject: Refund request 

Hi Team, 

Problem Statement : On Validation Cancelled 

Ticket id : 1434618 
Order Date : Aug 29, 2020 
Order ID: 8200098764 
Total Price : 25.81 

Issue Description : The Customer placed the order on Aug 29, 2020, and it is pending since then, The order was marked as on validation cancelled, However the amount has been captured and till now the refund has not been initiated. 

Regards 
Abdulaziz Ghilan