Subject: Re: Refund approval for returned items/ 6472792291
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, asjad hussain <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 31 Aug 2020 06:27:47 -0700 (MST)

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, August 31, 2020 4:02:33 PM 
Subject: Refund approval for returned items/ 6472792291 

Hi team, 

Problem Statement : Refund approval for returned items. 

Hi with reference to order number: 6472792291 
Ticket number: 1365366 
Order date: Mar 25, 2020 
Total cost of the order: SAR788.94 
The cost of the returned items: SAR 374.94 
Concep: Max 
Cancelled RMA: 23486049 
RMA created for refund: 24121278 

Issue Description : The customer is claiming that he has returned 8 items but while tracking we find that the return tracking id is invalid. 
Case history : The customer reached out to us three months ago and since then the issue was added to the manual refund sheet but no action has been taken. 
Customer's history : the customer is with us since Mar 25, 2020 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Asjad.