Subject: RE: Refund issue #6467404888
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Mykel Nakhnoukh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 31 Aug 2020 10:30:38 +0000

Hi Fauzan,

The refund is done today. Will receive refund within 7-14 working days.

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, August 31, 2020 2:20 PM
To: Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; esaescalations dxbteam <[email-masked]>; Mykel Nakhnoukh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>
Subject: Re: Refund issue #6467404888
Importance: High

External email sender, please take precaution.
Hi Malik,

Please assist us on below case, customer is chasing us and insisting that he has not got the refund.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "esaescalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mykel Nakhnoukh" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 21 August, 2020 12:29:10
Subject: Re: Refund issue #6467404888

Hi Team,

Kindly advise if there is any update on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Mykel Nakhnoukh" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "esaescalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 13, 2020 12:13:59 AM
Subject: Refund issue #6467404888

Hi Malik,

With reference to order #6467404888<callto:6467404888>
RMA: 23351326

As per hybris the refund has been done from our end on 15 June 2020. but customer is still claiming that he has not received the refund we have asked customer to check with his bank, customer has contacted the bank and they updated him we have not returned the amount. Bank response and bank statement are attached.
Kindly check and help us to close the case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Mykel Nakhnoukh" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "esaescalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 13 August, 2020 00:09:01
Subject: Refund issue #6467404888

Hi Malik,

With reference to order #6467404888
RMA: 23351326

As per hybris the refund has been done from our end on 15 June 2020. but customer is still claiming that he has not received the refund we have asked customer to check with his bank, customer has contacted the bank and they updated him we have not returned the amount. Bank response and bank statement are attached.
Kindly check and help us to close the case.

Thank you for your help.

Regards,
Fauzan

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