Subject: RE: Refund approval. case ID 1385467
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 31 Aug 2020 10:02:58 +0000

@Seeta Seeta<mailto:[email-masked]>

Find the attached approval.

From: Seeta Seeta <[email-masked]>
Sent: Sunday, August 30, 2020 9:45 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval. case ID 1385467

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 30 August, 2020 11:05:16
Subject: Refund approval. case ID  1385467

Problem Statement : Not shipped order / Refund approval.

Ticket id : 1385467
Order Date : 07-Aug-2020
Order ID: 2000037978
Tracking ID: 43813436321

Total Price : 1025 EGP

Issue Description: With the reference order ID 07-Aug-2020 and tracking ID 43813436321, the customer has placed his order on 07-Aug-2020. Now the customer has received incomplete order.
he is looking for his missing item.
162087802 - - Solid Hoodie with Long Sleeves and Pocket Detail EGP450.00 QTY 2 max
161412537 - - Eyelet Detail Shorts in Regular Fit with Drawstring EGP180.00 QTY 3 max
161412531 - - Full Length Leggings Regular Fit with Elasticised Waistband EGP70.00 QTY 1 max
161412507 - - Full Length Leggings with Elasticised Waistband EGP60.00 QTY 1 max
162087796 - - Solid Hoodie with Long Sleeves and Pocket Detail  EGP150.00 QTY 1 max
161151561 - - Cropped Mid Waist Leggings with Elasticised Waistband EGP55.00 QTY1 max
161151615 - - Full Length Leggings with Elasticised Waistband EGP60.00 QTY 1 max

Case history : The customer reached out to us on 14 Aug 2020  and since then the issue was pending. i escalated to WH and courier team but there were no response.

Customer's history : the customer is with us since 8/6/20 and this is his 37th  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
ammar asif

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Subject: RE: Refund approval. case ID 1385467
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>, EGYWH ADMIN <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 30 Aug 2020 07:24:03 +0000

Hi Jessie,

If this is Egypt, we have only been live for the past 1 month. Can we review if it is a staff or someone?

Ok for refund if history is verified.

Thanks

Prakash

From: Jessie Caparas <[email-masked]>
Sent: Sunday, August 30, 2020 11:15 AM
To: Prakash Iyangar <[email-masked]>; EGYWH ADMIN <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval. case ID 1385467

@Prakash Iyangar<mailto:[email-masked]>

Please advise if we can refund the below?

@[email-masked]<mailto:[email-masked]> please check not below as well.

Way too many items are missing.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 30, 2020 9:45 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval. case ID 1385467

External email sender, please take precaution.

Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 30 August, 2020 11:05:16
Subject: Refund approval. case ID  1385467

Problem Statement : Not shipped order / Refund approval.

Ticket id : 1385467

Order Date : 07-Aug-2020

Order ID: 2000037978

Tracking ID: 43813436321

Total Price : 1025 EGP

Issue Description: With the reference order ID 07-Aug-2020 and tracking ID 43813436321, the customer has placed his order on 07-Aug-2020. Now the customer has received incomplete order.

he is looking for his missing item.

162087802 - - Solid Hoodie with Long Sleeves and Pocket Detail EGP450.00 QTY 2 max

161412537 - - Eyelet Detail Shorts in Regular Fit with Drawstring EGP180.00 QTY 3 max

161412531 - - Full Length Leggings Regular Fit with Elasticised Waistband EGP70.00 QTY 1 max

161412507 - - Full Length Leggings with Elasticised Waistband EGP60.00 QTY 1 max

162087796 - - Solid Hoodie with Long Sleeves and Pocket Detail  EGP150.00 QTY 1 max

161151561 - - Cropped Mid Waist Leggings with Elasticised Waistband EGP55.00 QTY1 max

161151615 - - Full Length Leggings with Elasticised Waistband EGP60.00 QTY 1 max

Case history : The customer reached out to us on 14 Aug 2020  and since then the issue was pending. i escalated to WH and courier team but there were no response.

Customer's history : the customer is with us since 8/6/20 and this is his 37th  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards

ammar asif