Subject: RE: Refund approval #6485377992
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 31 Aug 2020 05:54:14 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, August 29, 2020 6:10 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund approval #6485377992
Importance: High

External email sender, please take precaution.
Hi Team

Problem Statement: Refund approval.

Ticket ID: 1200886
Order Date:  Apr 23, 2020
Order ID: 6485377992
Tracking ID: FP05190001211
Total Price: SAR166.00

Issue Description: The order was shipped from our side on 4/25/20  and as per hybris the order delivered to customer on 5/18/20, But customer claiming that she has not received the order.

Case history: Customer reach out to us on 13 June 2020. that he has not received the order we have confirmed that his contact number is correct then escalated to LMG team to update us with POD but we have not got any response from them.

Customer's history: This is the fist order of customer with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Fauzan
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Subject: RE: Refund approval #6485377992
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 30 Aug 2020 12:10:39 +0000

Ok proceed for manual refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C3f4df15f1f8b4a33bead08d84cddb5d6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637343862403596378&sdata=4r20bLr3GH3bHw3GbmZy5DZ77GT1CoPW3vR9QHE0hec%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C3f4df15f1f8b4a33bead08d84cddb5d6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637343862403606368&sdata=%2FLKvhmZ1lKMNLX4qf4hYpTKw%2FmoB8mitLD4VjGMgiN4%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Sunday, August 30, 2020 2:55 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval #6485377992
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below case?

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 29, 2020 6:10 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval #6485377992
Importance: High

External email sender, please take precaution.

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1200886

Order Date:  Apr 23, 2020

Order ID: 6485377992

Tracking ID: FP05190001211

Total Price: SAR166.00

Issue Description: The order was shipped from our side on 4/25/20  and as per hybris the order delivered to customer on 5/18/20, But customer claiming that she has not received the order.

Case history: Customer reach out to us on 13 June 2020. that he has not received the order we have confirmed that his contact number is correct then escalated to LMG team to update us with POD but we have not got any response from them.

Customer's history: This is the fist order of customer with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,

Fauzan