Subject: Re: Refund//6490853754
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 30 Aug 2020 08:11:37 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1243764 
Order Date: May 11, 2020 
Order ID: 6490853754 (Max) 
Tracking ID: CRDSAL0020047120 
Total Price: SAR1,120.00 
Issue Description : The order was placed on May 11, 2020, and shipped to Saudi Post but the order has been returned to origin as per Saudi Post website. 

Case history : Customer reach out to us on 22 June 2020. that he still not received the order and want to cancel the order. we have added the order to manual refund sheet and escalated to Conloc to check and process the refund but we have received no response. 

Customer's history : This is first order of customer with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help. 
Regards, 
Fauzan