Subject: RE: On Validation Cancelled / Refund Order ID: 8380062031
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 30 Aug 2020 14:28:57 +0000

Hi,

We have done the refund today.

Original Transaction ID202011896608626
IP Address37.231.78.125Batch ID
Transaction Date/TimeSun Aug 30 17:28:18 AST 2020Post Date0830
Transaction ID202024348849470Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDKuwait Finance House
Card Number450778******4813Card ExpirationDec , 2023
Transaction Amount79.490Currency Code414
Merchant Track ID158800579000006295Result CodeCAPTURED
Host Response00Authorization Code093745
AVS ResponseCVD2 Validation Repsonse
Reference ID024397001298STAN ID341257
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Shakeeb Arsalan
Sent: Wednesday, August 26, 2020 6:01 PM
To: Rashid Gafoor Kaskar <[email-masked]>; Lessin Kumar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: On Validation Cancelled / Refund Order ID: 8380062031

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 25, 2020 6:14:50 PM
Subject: On Validation Cancelled / Refund Order ID: 8380062031

Hi Team,

Problem Statement : On Validation Cancelled / Refund

Order Date : Apr 27, 2020
Order ID: 8380062031<callto:8394891994>
Total Price : 79.49

Issue Description : The Customer placed the order on  Apr 27, 2020, and it is pending since then, The order was marked as on validation cancelled, but hybris status showing that it is on validation as customer shared with us proof of payment and the customer is chasing us for his money.

As he has shared with us his bank details in attached photo.

Regards
Ebrahim Hageb

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