Subject: RE: Payment Issue "KNET"
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>
Date: Sun, 30 Aug 2020 14:09:35 +0000

Hi,

Kindly confirm the amount for refund, KD 70.100 or KD 70.600

Please check if we need to refund the below

lect
Action
Transaction Amount<https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=33f2c9d2-23f5-44e3-95fa-0b297d1ab51f&endDate=31-07-2020+23%3A59%3A59&trackid=&cspg=1A33922D0837CEF2F5C2E7A7D7C65692FA96BDE924B98ACF9CBE08E09A075098%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhbkFtb3VudCU1RXN0YXJ0RGF0ZSU1RWVuZERhdGU%3D&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=2&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=70.600&trantype=posted&config=list&currencyCode=ALL&startDate=30-07-2020+00%3A00%3A00>
Merchant ID<https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=33f2c9d2-23f5-44e3-95fa-0b297d1ab51f&endDate=31-07-2020+23%3A59%3A59&trackid=&cspg=1A33922D0837CEF2F5C2E7A7D7C65692FA96BDE924B98ACF9CBE08E09A075098%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhbkFtb3VudCU1RXN0YXJ0RGF0ZSU1RWVuZERhdGU%3D&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=3&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=70.600&trantype=posted&config=list&currencyCode=ALL&startDate=30-07-2020+00%3A00%3A00>
Terminal ID<https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=33f2c9d2-23f5-44e3-95fa-0b297d1ab51f&endDate=31-07-2020+23%3A59%3A59&trackid=&cspg=1A33922D0837CEF2F5C2E7A7D7C65692FA96BDE924B98ACF9CBE08E09A075098%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhbkFtb3VudCU1RXN0YXJ0RGF0ZSU1RWVuZERhdGU%3D&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=4&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=70.600&trantype=posted&config=list&currencyCode=ALL&startDate=30-07-2020+00%3A00%3A00>
Card Number<https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=33f2c9d2-23f5-44e3-95fa-0b297d1ab51f&endDate=31-07-2020+23%3A59%3A59&trackid=&cspg=1A33922D0837CEF2F5C2E7A7D7C65692FA96BDE924B98ACF9CBE08E09A075098%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhbkFtb3VudCU1RXN0YXJ0RGF0ZSU1RWVuZERhdGU%3D&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=5&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=70.600&trantype=posted&config=list&currencyCode=ALL&startDate=30-07-2020+00%3A00%3A00>
Transaction Date/Time<https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=33f2c9d2-23f5-44e3-95fa-0b297d1ab51f&endDate=31-07-2020+23%3A59%3A59&trackid=&cspg=1A33922D0837CEF2F5C2E7A7D7C65692FA96BDE924B98ACF9CBE08E09A075098%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhbkFtb3VudCU1RXN0YXJ0RGF0ZSU1RWVuZERhdGU%3D&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=6&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=70.600&trantype=posted&config=list&currencyCode=ALL&startDate=30-07-2020+00%3A00%3A00>
Transaction Action<https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=33f2c9d2-23f5-44e3-95fa-0b297d1ab51f&endDate=31-07-2020+23%3A59%3A59&trackid=&cspg=1A33922D0837CEF2F5C2E7A7D7C65692FA96BDE924B98ACF9CBE08E09A075098%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhbkFtb3VudCU1RXN0YXJ0RGF0ZSU1RWVuZERhdGU%3D&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=7&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=70.600&trantype=posted&config=list&currencyCode=ALL&startDate=30-07-2020+00%3A00%3A00>
Currency Code<https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=33f2c9d2-23f5-44e3-95fa-0b297d1ab51f&endDate=31-07-2020+23%3A59%3A59&trackid=&cspg=1A33922D0837CEF2F5C2E7A7D7C65692FA96BDE924B98ACF9CBE08E09A075098%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhbkFtb3VudCU1RXN0YXJ0RGF0ZSU1RWVuZERhdGU%3D&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=8&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=70.600&trantype=posted&config=list&currencyCode=ALL&startDate=30-07-2020+00%3A00%3A00>
Original Txn Amount<https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=33f2c9d2-23f5-44e3-95fa-0b297d1ab51f&endDate=31-07-2020+23%3A59%3A59&trackid=&cspg=1A33922D0837CEF2F5C2E7A7D7C65692FA96BDE924B98ACF9CBE08E09A075098%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhbkFtb3VudCU1RXN0YXJ0RGF0ZSU1RWVuZERhdGU%3D&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=9&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=70.600&trantype=posted&config=list&currencyCode=ALL&startDate=30-07-2020+00%3A00%3A00>
Merchant Track ID<https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=33f2c9d2-23f5-44e3-95fa-0b297d1ab51f&endDate=31-07-2020+23%3A59%3A59&trackid=&cspg=1A33922D0837CEF2F5C2E7A7D7C65692FA96BDE924B98ACF9CBE08E09A075098%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhbkFtb3VudCU1RXN0YXJ0RGF0ZSU1RWVuZERhdGU%3D&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=10&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=70.600&trantype=posted&config=list&currencyCode=ALL&startDate=30-07-2020+00%3A00%3A00>
Transaction ID<https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=33f2c9d2-23f5-44e3-95fa-0b297d1ab51f&endDate=31-07-2020+23%3A59%3A59&trackid=&cspg=1A33922D0837CEF2F5C2E7A7D7C65692FA96BDE924B98ACF9CBE08E09A075098%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhbkFtb3VudCU1RXN0YXJ0RGF0ZSU1RWVuZERhdGU%3D&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=11&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=70.600&trantype=posted&config=list&currencyCode=ALL&startDate=30-07-2020+00%3A00%3A00>
Reference ID<https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=33f2c9d2-23f5-44e3-95fa-0b297d1ab51f&endDate=31-07-2020+23%3A59%3A59&trackid=&cspg=1A33922D0837CEF2F5C2E7A7D7C65692FA96BDE924B98ACF9CBE08E09A075098%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhbkFtb3VudCU1RXN0YXJ0RGF0ZSU1RWVuZERhdGU%3D&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=12&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=70.600&trantype=posted&config=list&currencyCode=ALL&startDate=30-07-2020+00%3A00%3A00>
- Select -
2683
268301
464452******2738
July 30,2020 01:38:16 AM AST
1-Purchase
414
70.600
159606213500077176
202021231148520<https://www.kpay.com.kw/portal/Posted.htm>
021230001917

From: Seeta Seeta
Sent: Wednesday, August 26, 2020 4:21 PM
To: Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Sisodia <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Payment Issue "KNET"

External email sender, please take precaution.
Hi Team,

Please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 26 August, 2020 18:00:55
Subject: Payment Issue "KNET"

Hi Team

Problem Statement: No transaction History.

Ticket id: 1253407

Customer Email ID: [email-masked]<mailto:[email-masked]>

Total Price: KWD 70.10

Issue Description: Please note that in this case customer has shared his bank statement in which there has been a payment done on July 30, 2020 for KWD 70.10. But as we have checked, there is no such order history on Hybris.

PFA the attached bank statement shared by the customer.

Assistance required: We request you to look in this and close the issue.

Best Regards,
Abhishek Sisodia

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