Subject: RE: Refund escalation: On validation cancel (8395362827)
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Adil <[email-masked]>, Escalations Dxbteam <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>
Date: Sun, 30 Aug 2020 13:31:23 +0000

Hi,

We have done the refund today

Original Transaction ID202021544347714
IP Address37.231.78.125Batch ID
Transaction Date/TimeSun Aug 30 16:30:02 AST 2020Post Date0830
Transaction ID202024352898982Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******6777Card ExpirationMar , 2022
Transaction Amount24.000Currency Code414
Merchant Track ID159638865700076820Result CodeCAPTURED
Host Response00Authorization Code312791
AVS ResponseCVD2 Validation Repsonse
Reference ID024397001231STAN ID767602
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Seeta Seeta
Sent: Wednesday, August 26, 2020 3:11 PM
To: Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohd Adil <[email-masked]>; Escalations Dxbteam <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>
Subject: Re: Refund escalation: On validation cancel (8395362827)
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order number 8395362827, As per the hybris the order status is on validation cancelled and the status is pending. However, under the payment transaction there is no details about the deduction.

The customer contacted us informing the about is already deducted from his Knet account and shared the screenshot as well.

We request you to look into this concern and assist us.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohd Adil" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Sent: Wednesday, 26 August, 2020 16:44:34
Subject: Refund escalation: On validation cancel (8395362827)

Hi Team,

Greetings of the day!

This is about the customer's refund follow up for the order# 8395362827 placed on 2nd August. The customer has also shared a screenshot for payment deduction proof.

Please find the screenshot below and process the refund request at the earliest.

Your prompt action is highly appreciable.

Regards,
Adil

[Image removed by sender.]

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